Jamie Spencer

· Managed a smooth and effective shift.

· Led a team of three staff, fostering collaboration and accountability.

· Coordinated daily workloads and operational activities to meet customer requirements.

· Provided guidance and support to team members.

· Acted as a point of escalation for operational issues.

· Ensured customer requirements and operational procedures were followed.

· Managed AOS job scheduling for efficient processing.

· Worked with Automated Operating System (AOS) to schedule and monitor customers' end-of-day processing.

· Monitored scheduled customer workloads, ensuring timely and successful processing.

· Investigated failed processing and identified the reason for failure.

· Adjusted processing schedules to minimise customer disruption and maintain service continuity.

· Communicated with customers about processing failures to ensure transparency and address concerns.

· Discussed issues and possible resolutions with customers.

· Used AOS Report Manager for operational monitoring and reporting.

· Managed AOS backup operations.

· Managed tape inventory and organisation to ensure efficient data retrieval..

· Managed backup operations using BRMS to maintain data integrity.

· Worked with BRMS (Backup, Recovery and Media Services) for selected customers.

· Monitored customer backups and ensured successful completion.

· Investigated backup failures and took appropriate action.

· Performed backup operations.

· Monitored Wintel and VMware systems to identify operational issues.

· Experience working within Wintel environments.

· Performed initial assessments of Windows server performance and stability..

· Monitored server status and identified operational issues.

· Escalation of issues requiring further technical intervention.

· Escalation of issues requiring further technical intervention.

• Arranged manufacturing schedules to minimise downtime.
• Established and maintained organised working environment for team of 4.

· Executed Query/400 to retrieve and analyse data from AS/400 systems, facilitating informed decision-making.

· Monitored system storage regularly to ensure optimal performance and capacity.

· Conducted Reclaim Storage and Reclaim DLO processes, enhancing overall system efficiency and performance.

· Provided AS/400 support to Calor Gas employees across regional sites, ensuring reliable system access and timely issue resolution.

· Facilitated ongoing AS/400 support for Calor employees across multiple regional locations.

· Supported users in resolving technical and operational issues, enhancing user experience and minimising downtime.

· Installed and configured Client Access software on user devices.

· Oversaw creation and removal of user profiles in the system, maintaining security and access control.

Performed backups using BRMS

· Oversaw daily operations and support of AS/400 environment, ensuring system stability and reliability.

· Administered AS/400 systems, maintaining operational efficiency and reliability.

· Maintained system security controls.

· Developed and implemented backup and recovery plans.

· Established backup protocols and coordinated recovery planning to ensure data integrity.

· Coordinated backup and recovery processes to safeguard data integrity and availability.

· Implemented processes to protect business-critical systems and data from potential threats.

· Managed job and print control.

· Employed Query/400 and DFU for data manipulation and reporting tasks.

· Participated in PTFs and system upgrades.

· Executed general system housekeeping tasks to ensure system efficiency.

· Created and maintained user profiles.

· Managed authority listings and user access.

· Provided support for PC and user issues.

· Assisted users by providing timely PC support and resolving hardware/software problems.

· Installed and configured software, including Rumba emulation.

· Implemented installation of emulation cards to meet system requirements.

· Installed and configured PCs and dumb terminals.

· Worked directly with users to understand their requirements.

· Liaised with programmers and users to ensure staff had the systems, software and access required to perform their roles.

· Provided support for company security systems to safeguard sensitive data.

· Provided support for stock control systems to maintain inventory accuracy.

· Facilitated support for payroll systems to ensure accurate and timely processing.

· Supported EDI systems, facilitating timely software installations and upgrades to meet operational needs.

· Ensured the reliability and availability of the company's computer systems.