Jamie Wong
Nail Technician/Quality Assurance Tester
Leicester,LEC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Game Tester?QA Tester
DADQ
New York, New York
05.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
Retail Sales Assistant
The Farmlands
Leicester, Leciestershire
10.2014 - 10.2019
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Logged reports, expenses, receipts, and sales in company database.
Kitchen Manager
Steve Walsh
Countesthorpe, LEC
11.2013 - 03.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Checked and tested foods to verify quality and temperature.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
Sales Assistant
Asiana Ltd
Leicester, Leicestershire
10.2012 - 10.2017
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Input credit and debit card payments in POS system to complete purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Fine Art - Fine Art
DeMontfort University
Leicester 09.2009 - 06.2012
BTEC - 3d Design
Leicester College
Leicester 09.2006 - 06.2008
Foundation - Interior Design
Leicester College
Leicester 09.2005 - 06.2006
Skills
Point of sale operation
undefinedTimeline
Game Tester?QA Tester
DADQ
05.2022 - Current
Retail Sales Assistant
The Farmlands
10.2014 - 10.2019
Kitchen Manager
Steve Walsh
11.2013 - 03.2014
Sales Assistant
Asiana Ltd
10.2012 - 10.2017
Bachelor of Fine Art - Fine Art
DeMontfort University
09.2009 - 06.2012
BTEC - 3d Design
Leicester College
09.2006 - 06.2008
Foundation - Interior Design
Leicester College
09.2005 - 06.2006
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