Jamie Wong
Nail Technician/Quality Assurance Tester
Leicester,LEC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Game Tester?QA Tester
DADQ
New York, New York
05.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
Retail Sales Assistant
The Farmlands
Leicester, Leciestershire
10.2014 - 10.2019
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Logged reports, expenses, receipts, and sales in company database.
Kitchen Manager
Steve Walsh
Countesthorpe, LEC
11.2013 - 03.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Checked and tested foods to verify quality and temperature.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
Sales Assistant
Asiana Ltd
Leicester, Leicestershire
10.2012 - 10.2017
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Input credit and debit card payments in POS system to complete purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Fine Art - Fine Art
DeMontfort University
Leicester 09.2009 - 06.2012
BTEC - 3d Design
Leicester College
Leicester 09.2006 - 06.2008
Foundation - Interior Design
Leicester College
Leicester 09.2005 - 06.2006
Skills
Point of sale operation
Stocking and replenishing
Store opening and closing
Product and service sales
Sales expertise
Product promotions
Organization
Attention to Detail
Organization and Time Management
Timeline
Game Tester?QA Tester
DADQ
05.2022 - Current
Retail Sales Assistant
The Farmlands
10.2014 - 10.2019
Kitchen Manager
Steve Walsh
11.2013 - 03.2014
Sales Assistant
Asiana Ltd
10.2012 - 10.2017
Bachelor of Fine Art - Fine Art
DeMontfort University
09.2009 - 06.2012
BTEC - 3d Design
Leicester College
09.2006 - 06.2008
Foundation - Interior Design
Leicester College
09.2005 - 06.2006