Jamie Seabrook

Key Responsibilities & Achievements:

• Supporting the day-to-day management of the tool hire department, ensuring smooth and efficient operations
• Delivering excellent customer service and building strong customer relationships
• Managing stock levels, equipment availability, and hire schedules
• Leading, motivating, and supporting team members to achieve performance targets
• Ensuring all equipment meets safety and compliance standards
• Handling customer queries, complaints, and escalations professionally
• Driving sales and promoting hire services to maximise revenue
• Maintaining high standards of health and safety within the workplace
• Testing and servicing equipment and tools
• Handled customer complaints effectively, restoring trust in our brand.
• Provided excellent customer service leading to repeat business and customer loyalty.

• Managing a team of colleagues to provide great availability and service to customers.
• Rota and wage management
• Coaching and training new and existing colleagues in all aspects of the store
• Interview and “have a go” with new applicants to the store.
• Completion of return to work Interviews, counselling forms and enforcement of the disciplinary process
• Weekly compliance checks on company vehicles
• Support colleagues on shop floor to ensure vehicles are fully loaded ready for despatch.
• Vehicle maintenance management
• Manual handling and use of pallet trucks.
• Customer escalation management

• Responsible for the manufacture of complete seat systems
• Key Performance Indicators (KPI’s)
• Continuous Improvement activities
• Comply with the company’s safety and environmental standards.
• Ensuring a clean and maintained work environment.
• Quality Assurance
• Rota Management
• Basic welding knowledge
• Ensuring Right first-time product
• TPM
• Working with team leaders to resolve customer escalations.
• Successful transition of ex Johnson controls to Adient Automotive
• Successful launch of Nissan JO2C product 0-0-100-30
• Involved in various Rapid Improvement Events