Jamie Russell
Glasgow,Glasgow City
Summary
Motivated and driven, I excel in collaborative team environments. My extensive front-of-house experience has honed my communication and interpersonal skills, enabling me to effectively work alongside others. Thriving in high-pressure situations, I have adeptly refined my abilities to deliver results in challenging environments. Furthermore, my previous role exposed me to working closely with chefs, equipping me with the expertise to swiftly troubleshoot time-sensitive problems.
Date of Birth: 24/04/2003
Overview
6
6
years of professional experience
4044
4044
years of post-secondary education
Work history
Front of house team member
Zizzi
Glasgow, Glasgow City
07.2023 - 02.2024
- Delivered high standards of customer service during busy periods.
- Supported team efficiency by resolving guest queries quickly and professionally.
- Advised kitchen staff on guest requirements (including allergies and intolerances).
Front of House Team Member
Auchen Castle
Moffat, Dumfries and Galloway
07.2019 - 12.2021
- Provided tailored guest experiences, ensuring personalised and attentive service.
- Resolved customer issues while adhering to company policies and procedures.
- Prepared and maintained welcoming lobby and reception areas.
- Assisted with large-volume orders and service for 100+ guests.
- Supported guests with check-in/out, luggage, and transport needs.
Volunteer Linesman & Youth Coach
Upper Annandale FC
Moffat, DGY
04.2018 - 04.2019
- Maintained fair play by enforcing rules and resolving disputes effectively.
- Communicated decisions clearly to players, coaches, and officials.
- Coached youth players, developing skills and confidence through tailored feedback.
Education
Masters of Engineering - Mechanical Design Engineering
University of Glasgow
Glasgow, GLG 09/2022 -
Scottish Qualifications Certificate - Level 7
Moffat Academy
08/2019 - 06.2021
Scottish Qualifications Certificate - Level 6
Moffat Academy
08/2019 - 06.2021
Skills
- Computer-aided Design
- Time management
- Customer experience
- Forward planning
- Interpersonal skills
- Efficient under pressure
- Quality Control
- Excellent communicator
Timeline
Front of house team member
Zizzi
07.2023 - 02.2024
Front of House Team Member
Auchen Castle
07.2019 - 12.2021
Volunteer Linesman & Youth Coach
Upper Annandale FC
04.2018 - 04.2019
Masters of Engineering - Mechanical Design Engineering
University of Glasgow
09/2022 -
Scottish Qualifications Certificate - Level 7
Moffat Academy
08/2019 - 06.2021
Scottish Qualifications Certificate - Level 6
Moffat Academy
08/2019 - 06.2021