Jamie Roberts
Uttoxeter
Summary
Known for integrity, dependability, and a strong commitment to quality work. Enjoys both collaborative and independent projects, contributing positively to team dynamics. Eager to learn and adapt to new challenges, consistently delivering results.
Overview
9
9
years of professional experience
Work history
Ride operator/ Assesor
Alton Towers Resort
Alton, Staffordshire
2023.02 - Current
- Operated mechanical equipment competently to facilitate smooth ride operations.
- Assisted in evacuation procedures during emergency situations, ensuring visitor safety at all times.
- Managed queues effectively to ensure swift and orderly boarding of rides.
- Demonstrated strong problem-solving skills when dealing with unexpected breakdowns or technical issues with rides.
- Delivered detailed instructions to guests for safe ride usage.
- Provided exceptional customer service, creating a positive and enjoyable atmosphere for all visitors.
- Kept calm under pressure during peak visiting hours, managing large crowds efficiently.
- Followed strict safety protocols rigorously whilst operating high-speed thrill rides.
- Cleaned and maintained the ride area meticulously, promoting a clean environment.
- Enhanced guest experience by addressing queries and concerns promptly and professionally.
- Conducted daily inspections of ride equipment, mitigating potential hazards ahead of time.
- Coordinated closely with other team members for seamless day-to-day operations.
- Greeted customers with enthusiasm for positive ride experiences.
- Advised customers on expected ride wait times and managed orderly queues.
Bingo main stage caller
Mecca bingo
Oldbury , West midlands
2022.01 - 2023.02
- Adhered strictly to licensing laws and regulations surrounding gambling in the UK.
- Managed gaming operations for smooth running of main stage activities.
- Trained new members of staff in house rules and calling procedures, maintaining consistent standards across team members.
- Maintained a lively atmosphere with energetic and engaging commentary.
- Ensured the accuracy of bingo calls for fair gameplay amongst participants.
- Kept accurate record of games played, guaranteeing transparency in operations.
- Coordinated promotional events, attracting new customers whilst retaining existing ones.
- Liaised effectively with venue staff to ensure seamless event coordination.
- Assisted in setting up stage area before each session; ensured clean presentation at all times.
- Responded promptly to player queries, ensuring satisfaction and improving overall experience.
Ride operator
West Midlands safari park
Bewdley
2020.08 - 2022.01
- Operating rides/attractions, advising guests on height restrictions and safety information and to provide a safe, entertaining and memorable day out for all the guests.
- Ensured guest satisfaction through efficient operation of various amusement park rides.
- Provided exceptional customer service, creating a positive and enjoyable atmosphere for all visitors.
- Demonstrated excellent attention to detail whilst overseeing the functionality of multiple rides simultaneously.
- Delivered detailed instructions to guests for safe ride usage.
- Reported any malfunctions or irregularities immediately to maintenance staff, preventing unnecessary downtime.
Bluecoat
Pontins
Brean
2019.12 - 2020.12
- Working within a team to deliver a high quality of entertainment, from presenting game shows to hosting bingo to delivering skin productions.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Displayed energy and enthusiasm in fast-paced environment.
Entertainments team
Haven holidays
2018.09 - 2020.08
- My role at haven as a funstar is to make sure the family’s and the owners are having the best holiday, I do kids clubs, I do skin work for the seaside squad, I mostly do presenting and delivering the haven product as well as taking part in gameshows. I do late night discos in our live lounge and are other venue the carousel as well as adults cash bingo, I do late night discos in the venues and I mainly tech the sound and lights for our show productions for the showteam.
Ride operator/ host
Alton towers resort
Staffordshire
2017.01 - 2018.01
- Ride host: Working within the Rides and Attractions team you will be part of a team who are dedicated to safe ride operation, guest care, keeping the park area, queue lines and ride areas clean, in order to ensure maximum guest satisfaction.
- Cbeebies land ride operator: in this role I am responsible to push all the buttons that brought the rides to life, whilst working alongside a team to deliver memorable experiences to guests on a daily basis and to operate the rides and attractions. I was ultimately responsible for the safety of any guests or team members on the ride whilst also maintaining cleanliness and our strict safety policies.
Skills
- Great communicator
- Team player
- Reliable
- Microsoft word
- Customer service
- Time management mastery
- Punctuality and reliability
- Daily operations reporting
- First aid basics
- Rider announcements
- Ride operation procedures
- Guest relations
- Safety procedures
INTERESTS
I love listening to music and watching YouTube videos, I also like watching football and rugby
Timeline
Ride operator/ Assesor
Alton Towers Resort
2023.02 - Current
Bingo main stage caller
Mecca bingo
2022.01 - 2023.02
Ride operator
West Midlands safari park
2020.08 - 2022.01
Bluecoat
Pontins
2019.12 - 2020.12
Entertainments team
Haven holidays
2018.09 - 2020.08
Ride operator/ host
Alton towers resort
2017.01 - 2018.01