Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Affiliations
References
Timeline
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JAMIE RAYNER

Stansted,UK

Summary

I am a reliable and committed individual who prides myself on delivering an outstanding service through effective communication and organisation.

I am an enthusiastic, energetic and a polite young man who proves to hold strong experience in customer service. I am known for confident communication, problem-solving abilities, and resilience under pressure.

I am able to streamline processes and increase productivity through strategic planning and diligent supervision. I am able skilled in conflict resolution, time management, and staff training for improved team performance.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Front of house/bar tender

Cambridge union society
Cambridge, Cambridgeshire
03.2025 - Current
  • Delivering a excellent customer service by greeting guests, taking orders and ensuring a welcoming atmosphere.
  • Resolved customer queries and complaints promptly and professionally to enhance customer satisfaction.
  • Promoted specials and unsold products to maximize sales and customer experience.
  • Delegated tasks to staff members to ensure efficient shift operation.
  • Established and maintained organised working environment for team of 4.
  • Positively reinforced successful shift performance, providing clear, specific, timely and respectful coaching to 4 shift staff.
  • Training new hires and set up mentoring relationships to drive team performance.
  • Maintaining team-oriented atmosphere with open communication and quick conflict resolution.
  • Successfully developing and improving daily work plans.
  • Controlling the continuous operation of cooking, making real-time decisions to ensure production requirements were met to task specifications.
  • Maintaining high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
  • Monitoring and maintaining stock levels for maximised efficiency and minimised waste.
  • Overseeing food preparation and production standards by implementing high quality control measures.
  • Carrying out day-to-day duties accurately and efficiently.

Team Member / Supervisor

Fish'n'Chick'n
Essex, UK
07.2022 - 12.2023
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Completed opening and closing checklists to create welcoming store environment.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Prepared and packaged orders with precise presentation skills.
  • Upsold extras to help increase daily revenue intakes.
  • Handled difficult customers, resulting in conflict resolution.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Identified and promptly reported security threats to appropriate personnel.
  • Remained flexible to cover shifts and work overtime as required.
  • Warmly greeted customers and proactively reduced wait times.
  • Helped to prepare and plate food orders for quick service.
  • Offered exceptional customer service with strong product knowledge.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Provided excellent customer service to enhance business reputation.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
  • Completed cross-training to aid team workflows in peak times.
  • Managed cash register transactions for accurate record keeping.
  • Completed customer orders with speed and accuracy.

Food and Beverage Assistant

Eat Street
Essex
01.2019 - 10.2021
  • Supported cooking food and served customers
  • Facilitated excellent customer experience by providing friendly, attentive and proactive customer service
  • Operated the till, processed cash and card payments, providing correct change for cash purposes
  • Greeted new customers, answered initial questions and took drink orders
  • Maintained a polite and enthusiastic attitude, ensuring the customer received their correct order
  • Used my initiative to upsell products or encourage customers to try new products
  • Whilst cooking, I communicated with the customer to build positive relationships with them
  • Maintained cleanliness in the workplace to ensure all food preparation was in adherence to health and safety standards
  • In the events of complaints, I promptly resolved these, escalating larger operational concerns to management

Education

Level 3 Diploma - Uniformed Protective Services

Cambridge Regional College
Cambridge, Cambridgeshire
09.2022 - 07.2024

GCSEs - Maths 4 , English Language 4, Carpentry 4, Combined Science 5, Sport pass, Geography 5

Passmores Academy
09.2017 - 07.2022

Skills

  • Reliability
  • Customer service
  • Confident communicator
  • Punctuality and reliability
  • Resilience under pressure
  • Proactive initiative
  • Cultural awareness
  • Time-management
  • Conflict Resolution
  • Multitasking
  • Effective communication
  • Adaptive team player
  • Effective delegation
  • Courteous communication
  • Measurements accuracy
  • Cabinetry installation

Certification

Driving Licence, 08/01/23, Present

Custom

A-Level or equivalent

Personal Information

  • Total Experience: 3
  • Industry: Food Preparation & Service

Affiliations

  • Football , Golf, Sports

References

References available upon request.

Timeline

Front of house/bar tender

Cambridge union society
03.2025 - Current

Level 3 Diploma - Uniformed Protective Services

Cambridge Regional College
09.2022 - 07.2024

Team Member / Supervisor

Fish'n'Chick'n
07.2022 - 12.2023

Food and Beverage Assistant

Eat Street
01.2019 - 10.2021

GCSEs - Maths 4 , English Language 4, Carpentry 4, Combined Science 5, Sport pass, Geography 5

Passmores Academy
09.2017 - 07.2022

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JAMIE RAYNER