Summary
Overview
Work history
Education
Skills
Timeline
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Jamie Osborne

Huntingdon,Cambridgeshire

Summary

A seasoned industry consultant specialising in the development and deployment of cutting-edge data solutions to both emerging and legacy markets. Demonstrates proficiency in all expected office-based competencies, including Microsoft software, HubSpot, and Salesforce. Skilled in networking and relationship building, sales strategies, key performance indicator tracking, and complex project negotiations. Adept at market intelligence, customer acquisition and retention, sales process, and sales pipeline management. Possesses excellent communication skills and a strong background in upskilling, recruiting and hiring. Committed to driving innovation and achieving measurable results in a fast-paced business environment.

Overview

12
12
years of professional experience

Work history

Sales Director

Nimbus
07.2023 - Current
  • Reporting to CEO
  • Delivered new sales, account management & sales ops process
  • Split business into 3 specialist verticals
  • Changed business model from declining high churn transactional inbound to hyper growth Enterprise outreach
  • £685k+ new ARR won as sole contributor
  • Maintained position of revenue leader whilst running a large team
  • Took the business from 5% annual growth in 2023-24 to 35% net growth 2024-5
  • Halved churn
  • Quadrupled retention and renewal ARR growth
  • Created Enterprise function, selling to large commercial real estate agencies, commercial and retail occupiers, residential estate agents, auction houses, large home builders and Govt. bodies
  • Chaired industry round tables and company webinars
  • Recruited, coached and developed team of industry specialists
  • Sales approach delivered around proven MEDDIC style methodology focusing on consultative bespoke solutions and selling practise.
  • Rewrote commission structure to reflect persona lead value proposition and KPIs to drive behaviours and performance.
  • Centralised outdated data and CRM management processes to create streamlined, uniform approach to pipeline and account management process

Client Relationship Director

The Lettings Hub
Peterborough
11.2022 - 06.2023
  • Reported to CEO.
  • Exec team member and head of all commercial & sales divisions
  • Delivered financial reporting to CEO
  • Project managed and delivered major client migration project involving 1000+ customers with technical upgrades and increased revenue lines of 30%
  • Multiple high volume revenue lines managed and increased
  • Created new contact & SLA initiatives via strategic planning and workload management. to improve customer retention
  • Introduced bespoke Sales Process to maximise client contact schedule and product placement opportunity
  • Directed QA initiative
  • Delivered improved sales & client support collateral
  • Delivered marketing plans and programmes to support business growth and development
  • Built customer loyalty by actioning feedback for enhanced service provisions
  • Recruited, trained and promoted throughout business growing multiple teams

Head of Sales

Wectory
Remote
06.2022 - 11.2022
  • Reported to CEO.
  • Developed seamless customer experience by implementing processes to manage and maintain customer expectations throughout sales process.
  • Launched client incentive programmes that resulted in 300% increase in referral business.
  • Drove ongoing customer generation strategy, maintaining effective prospect sales pipeline in HubSpot.
  • Created collateral, campaigns, content & schedule for marketing team. Developed strategy to execute expansion across UK lettings market.
  • Aligned strategy and delivery across departments through strong leadership and communication.
  • Identified high-quality partnership opportunities to boost cross-selling opportunities, generating £m's in additional future sales revenue.
  • Tracked and analysed KPIs by producing accurate performance reports in HubSpot.
  • Controlled costs to fulfil departmental budgetary targets with excellent planning and negotiation.
  • Drove high-quality client acquisition with targeted market research and multi-channel outreach.
  • Employed strategic planning and analysis to confidently advise CEO on innovative market expansion tactics.
  • Introduced lead automation solutions to streamline operations, improving lead generation efficiencies by 500%.

Group Sales Director

Residential People Group
Remote
12.2020 - 03.2022
  • Exec team member reporting to CEO.
  • Liaised with key stakeholders to develop products & formulate business plans for Go To Market delivery.
  • Created successful strategies to nurture & implement team based skill sets for maximum return on launch campaigns for nurturingAI & Prospr whilst maintaining focus on the product portfolio, including two property portals.
  • Increased collective and individual team performance by implementing KPI enhanced commission structures
  • KPI improvements had direct correlation to improvement of team performance of 800%
  • Monitored & analysed market trends & competitive offerings to identify opportunities for segment expansion
  • Bridged the gap between the exec & sales teams to form an ‘all in it together' environment, immediately changing the culture from high- turnover to stable, incentivised & skilled,
  • Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trends and competitor analysis
  • Commercial lead on launch of Residential People's marketing portfolio, comprising of omnichannel marketing platform nurturingAI and data intelligence tool, Prospr
  • Created all sales collateral from scratch
  • Created the sales story - features & benefits, onboarding process and hosted dozens of industry attended webinars
  • Involved in the development of two platforms to delivery, Also trained and developed a sales team of 25 BDM's
  • Increased year-on-year sales by 100+%, implementing strategic business growth and retention initiatives

Chief Commercial Officer

Propalt
Remote
01.2019 - 12.2020
  • Creating unique, often bespoke, trigger point marketing products from ‘whole of market' property data for a multitude of businesses within the property chain — from estate agency, to conveyancing solicitors, to mortgage brokers, insurance brokers and retailers
  • Responsible for multiple £10k per month contracts with high street brands from a standing start, during the height of the pandemic
  • Cultivated and deepened partnerships with businesses, media firms and C-level executives

National Account Director

Zoopla Property Group
Remote
01.2013 - 12.2018
  • Managed team of 12 KAM's & KAD's, reporting to Commercial Director.
  • Responsible for the group's largest customer/prospect base, comprising of the largest, most profitable groups of independent estate agents, such as large multi- branch agencies to national brands like Purplebricks
  • Exceptional and long term ‘to target' performance, despite hostile trading conditions
  • Lead roll out of the award winning data-retargeting tool, AdReach and delivered training and support for businesses from branch to board room
  • Liaised between clients and sales executives to resolve account management issues quickly and effectively.
  • A sales lead and player manager in a team of 12 Key Account Managers
  • Awarded perfect scores in multiple annual reviews, the only employee in the business to achieve this

Education

Bachelor of Arts - Sociology

Pendle College, Lancaster University.
Lancaster

A-Levels - Sociology, English Literature, History & General Studies

Orton Longueville School Sixth Form
Peterborough
08.1997

Skills

  • High level of office based competencies, including Microsoft software, HubSpot & Salesforce
  • Networking and relationship building
  • Worked as freelance industry consultant
  • Specialises in the development & deployment of cutting-edge data solutions to emerging and legacy markets
  • Sales strategies
  • Key performance indicator tracking
  • Idea generation
  • Complex project negotiations
  • Market intelligence
  • Customer acquisition and retention
  • Sales process
  • Sales pipeline management
  • Recruiting and hiring
  • Excellent communication skills

Timeline

Sales Director

Nimbus
07.2023 - Current

Client Relationship Director

The Lettings Hub
11.2022 - 06.2023

Head of Sales

Wectory
06.2022 - 11.2022

Group Sales Director

Residential People Group
12.2020 - 03.2022

Chief Commercial Officer

Propalt
01.2019 - 12.2020

National Account Director

Zoopla Property Group
01.2013 - 12.2018

Bachelor of Arts - Sociology

Pendle College, Lancaster University.

A-Levels - Sociology, English Literature, History & General Studies

Orton Longueville School Sixth Form

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Jamie Osborne