Kandy Noad
Shepperton,Surrey
Summary
Organized and enthusiastic professional with extensive experience in motivational leadership and management across diverse environments. Proven track record in effective communication, staff recruitment, onboarding, and customer relationship management. Skilled in KPI tracking, mentoring, budgeting, and project management, with a strong emphasis on health and safety compliance and exceptional customer service delivery.
Overview
26
26
years of professional experience
Work history
Lead Customer Operational Manager
Royal Mail Group
South Region , Surrey
2004.04 - Current
- Facilitated over 150 staff daily by team or individual training, resulting in better customer service.
- Analysed market trends to inform strategic decision-making processes.
- Supervised project timelines for timely completion.
- Managed team dynamics by implementing conflict resolution strategies.
- Enforced safety regulations to reduce workplace accidents resulting in great audit reviews.
- Delivered high-quality products to increase customer satisfaction.
- Led performance reviews, identified areas for improvement.
- Implemented cost reduction measures, reduced overhead expenses.
- Piloted change management initiatives successfully improving organisational adaptability.
- Fostered complete positive work environment with regular team-building activities.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning. Reflected in yearly Performance Review
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
Bar Manager
Three Horseshoes
Middlesex, Middlesex
2001.02 - 2004.05
- Trained a total of up to 10 staff on customer service protocols to enhance guest experience.
- Mentored junior staff members fostering productive supportive work atmosphere.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Enhanced customer satisfaction with professional bartending techniques.
Education
GCSEs - Maths, English and 9 A-C grades
St Maurs independent school
Weybridge, SurreyA-Levels -
Kingston College
Kingston upon ThamesSkills
- Motivational leadership
- Diverse environment management
- Influential communication
- Staff recruitment and onboarding
- Customer relationship management
- KPI tracking and analysis
- Mentoring and coaching
- Budgeting and financial oversight
- Resilience under pressure
- Initiative and proactivity
- Time management efficiency
- Health and safety compliance
- Public speaking skills
- Resourcefulness in problem-solving
- Training and development strategies
- Project management expertise
- Outstanding customer service
Affiliations
- I have 4 children and 4 grandchildren who I love spending time with
Timeline
Lead Customer Operational Manager
Royal Mail Group
2004.04 - Current
Bar Manager
Three Horseshoes
2001.02 - 2004.05
GCSEs - Maths, English and 9 A-C grades
St Maurs independent school
A-Levels -
Kingston College