Jamie McDougall
Milton Keynes
Summary
Accomplished professional with expertise in guest relationship building and delivering first-class customer service within the hospitality industry. Demonstrates proficiency in handling time-sensitive tasks, incident reporting, and hotel emergency procedures, ensuring seamless operations and safety. Skilled in staff leadership and employee training, fostering a culture of empathy and understanding. Adept at switchboard operations and end-of-day reporting using Opera software. Committed to maintaining high standards of fire safety training and five-star customer service excellence.
Overview
8
8
years of professional experience
Work history
Nights Manager
Hotel La Tour
Milton keynes
01.2021 - 06.2025
- I had worked my way up from a receptionist in the day to a nights manager within this period of time gaining knowledge of previous managers and team and really made my bones at hotel la tour.
- I have very much enjoyed this role and have done so since the offer was made to take the Nights Manager position.
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Forged professional relationships with diverse customers and staff and provided fun and safe ambience.
- I have gotten to know the strengths of all my staff and I take pride in how efficient and hard working the team is.
- I have learned much about the hotel industry and how to deal with many complicated situations as this is a brand new hotel with lots of situations I had never come across before.
Store Manager
Milano Couture
Milton keynes
05.2020 - 04.2021
- I enjoyed this role and thrived off working very closely with customers face to face and shop staff on the shop floor.
- Of course it had its advertises but I was always able to find solutions to benefit the company and customers.
Receptionist
Mecure Milton Keynes
Milton keynes
08.2019 - 05.2020
- I had enjoyed this role and enjoyed working on the opera systems and gaining more understanding of how it all worked but did not get a chance to progress.
Personal Assistant
Moss Bros
Milton keynes
01.2017 - 08.2019
- Absolutely loved this job as customer service was always my strong suit (pardon the pun).
- I loved being able to help a wide range of people getting ready for their different events and found a real sense of achievement with every suit I sold.
Skills
- Guest relationship building
- Time-Sensitive tasks
- Empathy and understanding
- End-of-day reporting
- Hotel emergency procedures
- Staff leadership
- Incident reporting
- First class customer service
- 5 star customer service
- Fire safety training
- Switchboard operations
- Employee training and development
- Opera
Personal Information
- Date of birth: 12/05/92
- Gender: Male
- Nationality: British
Timeline
Nights Manager
Hotel La Tour
01.2021 - 06.2025
Store Manager
Milano Couture
05.2020 - 04.2021
Receptionist
Mecure Milton Keynes
08.2019 - 05.2020
Personal Assistant
Moss Bros
01.2017 - 08.2019
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