Jamie Martin

Glasgow,North Lanarkshire

Summary

My 3-year employment with North Lanarkshire Council has enabled me to become a loyal professional with strong foundations in customer service and speaking with the public. My role has helped me develop skills in stock maintenance and has taught me how to balance multiple tasks while maintaining a positive attitude under timed pressure. I am an enthusiastic, hardworking employee and a quick learner who thrives in close-knit teams; consistently boosting morale with a smile on my face.

Overview

years of post-secondary education

years of professional experience

Work history

Clerical / admin assistant

North Lanarkshire Council

Glasgow, North Lanarkshire

2023.08 - Current

Engaged consistently with the public over the phone and in person to provide assistance and information.
Collaborated with team to facilitate efficient workflow and meet deadlines.
Worked closely with colleagues to streamline and optimise all elements of work
Effectively balanced multiple responsibilities at once (i.e.: creation of sensitive client documents, overseeing of finance claims and updating stock)
Managed stock levels, ensuring availability and accuracy as one of the few employees entrusted with this responsibility.

Education

Master of Arts - Theology

University of St Andrews

St. Andrews

2025.09 -

Scottish Qualifications Certificate -

Greenfaulds High School

Glasgow

2019.08 - 2025.05

Skills

Customer Service
Handling customer complaints
Stock maintenance and updating
Balancing multiple tasks

Ability to learn quickly
Working as a team
Positive attitude under timed pressure
Morale boosting

References

References available upon request.

Personal Statement

I am a hard-working and enthusiastic person who is always keen and quick to learn new skills. I have volunteered in many different environments which has helped me build confidence in working and communicating with people from all walks of life. From volunteering with the Caledonia Gladiators professional basketball team to assisting at my churches children's groups and holiday camps. Through both of these opportunities, I have been able to develop my skills in working within a team, engaging with the public and liaising with staff and other volunteers.

I am currently a student living in St Andrew's for university and will be beginning my second year in September.

Timeline