Summary
Overview
Work history
Skills
Websites
Certification
Timeline
Generic
Jamie Lyons

Jamie Lyons

Chippenham,United Kingdom

Summary

Skilled and driven engineering manager with over 10 years of experience across the utilities, financial, and healthcare sectors. Proven ability to lead, motivate, and develop individuals into high-performing teams that consistently deliver strong operational performance and customer outcomes. Demonstrated success in driving continuous improvement through targeted coaching and performance development strategies. Passionate about enabling others to reach their full potential and fostering a culture of growth, accountability, and excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Engineering Manager

DrDoctor
London, United Kingdom
09.2022 - 04.2025
  • Engineering Manager for cross-functional teams of C# and .NET engineers, providing guidance and fostering a culture of collaboration and ownership to deliver scalable, reliable solutions.
  • Supporting and implementing Continuous Improvement methods whilst encouraging a culture of learning and innovation
  • Establishing, refining and enforcing best practices for engineering
  • Communicating with Stakeholders effectively, providing updates and ensuring alignment with broader engineering initiatives
  • Successfully building and leading high-performing engineering teams, implementing efficient processes and driving the focus towards impact over effort
  • Line managing, mentoring and developing Engineers, supporting their growth and career development
  • Responsible for the growth of teams through hiring
  • Confidence to dive into technical discussions, facilitating conversations and communicating technical concepts to non-technical stakeholders
  • Working within an Engineering Management function helping to collaborate towards impactful business wide engineering initiatives
  • Also led Data Engineering, Infrastructure, Platform and Integration Engineering teams

Engineering Manager

Nationwide Building Society
Swindon, United Kingdom
05.2020 - 09.2022
  • Led a team of 20+ software development engineers, fostering a high-performance culture focused on collaboration, innovation, and continuous improvement.
  • Successfully partnered with cross-functional teams and key stakeholders to align on strategic objectives and deliver enhanced customer experiences
  • Effectively managed competing priorities across multiple initiatives, ensuring team performance and individual development remained on track.
  • Championed the professional growth of team members, enabling the delivery of impactful, customer-facing improvements through targeted coaching and development programs.
  • Worked across an engineering management function to drive cross functional initiatives

Performance & Development Coach

British Gas
01.2018 - 07.2019
  • Acted as a performance coach to Service Managers, supporting their development in leadership skills and performance-driven behaviours.
  • Guided managers in driving KPI and financial improvements through effective team leadership and operational strategy.
  • Enabled managers to lead their engineering teams more effectively, resulting in improved service delivery, customer satisfaction, and operational efficiency.
  • Aligned coaching initiatives with British Gas' strategic objectives, focusing on delivering value to customers while ensuring commercial and regulatory compliance.
  • Partnered with regional and national leadership to identify skill gaps and implement targeted coaching plans for Service Managers
  • Facilitated knowledge sharing and best practice sessions across regions, driving consistency and excellence in customer service delivery.

Customer Delivery Manager

British Gas
02.2012 - 05.2020
  • Held full line management responsibility for a team of skilled heating engineers, ensuring high standards of service delivery and operational performance.
  • Led regular performance reviews and one-to-one development sessions to monitor progress and align individual goals with business objectives
  • Accountable for achieving key performance indicators (KPIs), driving both revenue growth and improved customer outcomes.
  • Ensured full compliance with health and safety policies and procedures across the engineering team, promoting a strong safety culture in line with industry regulations
  • Supported a culture of continuous improvement by encouraging innovation and feedback within the team.
  • Maintained high levels of engineer engagement and morale through effective communication, recognition, and support.

Technical Engineer

British Gas
10.2006 - 02.2012
  • Responsible for diagnosing and resolving complex technical faults across a range of gas appliances and heating systems, contributing to high first-time fix rates.
  • Supported junior engineers and apprentices through mentoring and on-the-job training, contributing to skills development and operational consistency
  • Actively contributed to driving the team towards the achievement of regional KPIs, including job completion rates, customer satisfaction scores, and compliance audits.

Skills

  • People Development
  • Agile Software Development
  • Agile Leadership
  • Leadership
  • Stakeholder Management
  • Collaboration
  • Performance Management

Certification

  • Professional Scrum Master I (PSM I)
  • MHFA & MHFA Trainer

Timeline

Engineering Manager

DrDoctor
09.2022 - 04.2025

Engineering Manager

Nationwide Building Society
05.2020 - 09.2022

Performance & Development Coach

British Gas
01.2018 - 07.2019

Customer Delivery Manager

British Gas
02.2012 - 05.2020

Technical Engineer

British Gas
10.2006 - 02.2012

Similar Profiles

Create profile
Jamie Lyons