Jamie Lee
Whitchurch
Summary
Experienced automotive professional with 10 years at Mercedes-Benz of Milton Keynes, including 7 years as a Parts Advisor and 3 years as a Service Advisor. Skilled in customer communication, parts identification, service coordination, and aftersales support. Highly adaptable and eager to bring my skills to other automotive brands and dealership environments.
Overview
11
11
years of professional experience
Work history
Parts Advsior
Mercedes Benz
Aylesbury
2026.01 - Current
- Complied with company policies whilst handling returns or exchanges.
- Processed sales transactions smoothly, enhancing customer experience.
- Placed orders for new stock to meet customer requirements.
- Catalogued auto parts for easy retrieval and organisation.
- Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
- Communicated effectively with customers to understand their needs better.
- Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
- Handled high-volume parts, service and repair enquiries.
- Responded to customer emails quickly to maintain excellent service levels.
- Managed customer lines for minimum wait times and high satisfaction.
- Enhanced customer satisfaction with prompt and accurate service.
Service Advisor
Mercedes-Benz of Milton Keynes
2022.06 - 2025.10
- Greeted and assisted customers with professionalism, ensuring all vehicle concerns were clearly documented and communicated.
- Prepared accurate estimates for repairs and maintenance, explaining work required and warranty options.
- Coordinated job flow between customers, technicians, and workshop teams to ensure timely completion.
- Monitored progress and provided proactive updates to customers.
- Reviewed completed work for quality and accuracy prior to handover.
- Managed service bookings, processed payments, and handled after-service feedback.
- Consistently met dealership KPIs for customer satisfaction and upselling service products.
Parts Advisor
Mercedes-Benz of Milton Keynes
2015.09 - 2022.06
- Identified correct parts using manufacturer catalogues and digital systems based on VIN and model.
- Processed parts orders, tracked deliveries, and maintained accurate stock levels.
- Provided excellent front-counter and phone-based customer service and support.
- Managed stock rotation, handled returns, and reconciled inventory discrepancies.
- Received and inspected incoming shipments for accuracy and quality.
- Supported service and workshop teams by ensuring timely parts availability.
- Regularly exceeded sales targets through effective upselling and technical advice.
Education
GCSEs - Sport
Lord Grey
Bletchley GCSEs - Business
Lord Grey
Bletchley GCSEs - IT
Lord Grey
Bletchley GCSEs - English Education
Lord Grey
BletchleyGCSEs - Maths
Lord Grey
BletchleySkills
- Customer Service & Communication
- Automotive Parts Identification
- Service Quoting & Estimation
- Inventory & Stock Management
- Workshop Coordination
- Upselling & Product Knowledge
- Warranty & Documentation Management
- Problem Solving & Time Management
- Electronic cataloguing
- Customer Service
- Vehicle repair knowledge
- Kerridge Software
- Reliability and punctuality
- Efficient organising
References
Available upon request
Qualifications
- GCSE English - C
- GCSE Maths - C
- GCSE IT - C
- BTEC Sport - Distinction
Timeline
Parts Advsior
Mercedes Benz
2026.01 - Current
Service Advisor
Mercedes-Benz of Milton Keynes
2022.06 - 2025.10
Parts Advisor
Mercedes-Benz of Milton Keynes
2015.09 - 2022.06
GCSEs - Sport
Lord Grey
GCSEs - Business
Lord Grey
GCSEs - IT
Lord Grey
GCSEs - English Education
Lord Grey
GCSEs - Maths
Lord Grey