Jamie Lawrence
Ashford,UK
Summary
I've spent over ten years working in healthcare and leadership positions, and during that time I've always focused on supporting people to live well, empowering staff to feel confident in their roles, and making sure care is both safe and personal. What really stood out to me about your organisation is the emphasis you place on individuality and helping people reach their goals — it's exactly how I believe care should be.
My career has given me a mix of hands-on care and management experience. At Hartley House, I worked as part of the senior team, leading staff and supporting residents directly. With South East Coast Ambulance Service, I developed strong leadership skills in a fast-moving environment, mentoring colleagues and making sure teams stayed calm and effective under pressure. More recently, in my role as Senior Healthcare Assistant and Phlebotomist at Ashford Medical Partnership, I've been combining clinical work with infection control responsibilities, which has strengthened my ability to balance compassion with compliance.
I've also worked on the operational side of healthcare. As Employee Fulfilment and Projects Manager, I led staff engagement projects and supported HR initiatives to improve retention and morale. This gave me valuable experience in managing resources, maintaining standards, and making sure staff feel supported — all things I know are vital when running supported living and residential services.
I believe what I bring is a balance of empathy and structure. I want services to be safe and well-run, but also homely, inclusive, and focused on the people who live there. I enjoy building strong relationships with families and professionals, speaking up for the people we support, and creating a positive team culture where staff feel motivated and valued.
I'd be really pleased to bring my experience and passion for care to Canterbury Oast Trust. The chance to help people with learning disabilities live fulfilling lives is something I feel strongly about, and I'd love the opportunity to contribute to your team.
Thank you for your time, and I'd welcome the chance to talk further about how I could support your services.
Overview
13
13
years of professional experience
23
23
years of post-secondary education
Work history
Phlebotomist/ Senior Health Care Assistant
Ashford Medical Partnership
Ashford
02.2024 - 09.2025
- I am proficient in performing various clinical procedures with utmost safety and precision. These procedures included conducting blood pressure and new patient checks, promoting good health practices, performing urinalysis, recording weight and height measurements, ordering medical supplies, and performing phlebotomy.
- In addition, I assist in minor surgeries and carpal tunnel surgeries, and I serve as the infection control link for the medical partnership, conducting weekly audits to ensure a clean and safe environment for patients and staff.
- Managed compliance and audits for infection control and calibration of all equipment.
- Assisted in CQC preparation for nursing team, collaborating closely with Head of Nursing.
- Answered patient queries with clarity, alleviating concerns about procedure.
- Established trust among patients through professional and empathetic communication skills.
- Assisted in training new staff on phlebotomy procedures, leading to smoother operations.
- Delivered compassionate care and education to reduce patient fear and anxiety.
Post Person with Driving
Royal Mail
Sheerness
08.2023 - 01.2024
- As a Post Person with Driving at Royal Mail, I played a pivotal role in delivering exceptional mail and parcel services to the customers. With an outstanding level of customer service, I went above and beyond to represent Royal Mail positively in my community. I'm independent, organized, and reliable, and always ensured timely deliveries.
- I have a commitment to customer satisfaction and community engagement which made me an invaluable member of the Royal Mail team.
- Supported colleagues during busy periods for improved workflow management.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Handled customer complaints courteously and professionally, resolving issues effectively.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
Dispatch Team Leader / Dispatcher (Bank staff)
South East Coast Ambulance Service
Maidstone
08.2016 - 09.2023
- As part of my role, I managed the timely deployment of vehicles to both emergency and non-emergency calls, while prioritizing the welfare of front-line ambulance staff. Working in a fast-paced environment with constantly changing variables requires quick and logical decision-making skills.
- I closely monitored incidents that had the potential to deviate from standard procedures and investigate such occurrences in accordance with Trust policies. I ensured that feedback was provided to staff members as necessary, so that lessons could be learnt and improvements could be made.
- In addition, I used to oversee dispatchers to ensure that resources were optimally allocated in line with deployment policies, with a focus on diverting resources from lower to higher priority requirements. I was also responsible for mentoring trainee dispatchers, guiding them to achieve their performance targets set out in their KPIs on all dispatch desks.
- Furthermore, I managed sickness and attendance in compliance with Trust policies and referred to the wellbeing hub when appropriate. Although my role involved minimal direct contact with patients, I oversaw potentially distressing incidents and had the ability to directly impact the outcome of patient care.
- I was Full time in this positing 08/2016 - 08/2019, I rejoined the Trust in 2022 until Feb 2023, then it became Zero Hour Bank Contract
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Implemented new working methods which improved overall efficiency of the team operations.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Employee Fulfilment & Projects Manager
Primcura Healthcare
Canterbury
02.2023 - 08.2023
- In my previous capacity as the Employee Fulfilment and Projects Manager, my primary responsibility was to ensure the satisfaction and engagement of employees by overseeing HR-related projects and cross departmental initiatives. I was dedicated to enhancing the retention, reliability, and job satisfaction of both agency workers and internal staff members. My role encompassed managing various events and initiatives, both remote and onsite, aimed at fostering a fulfilling work environment for all employees.
- Conducted regular reviews of project progress with senior management.
- Streamlined communication across departments for seamless project execution.
- Promoted a culture of continuous improvement amongst team members encouraging innovative ideas and solutions.
- Ensured fair treatment of all employees by implementing company policies diligently.
- Supported staff retention with comprehensive employee support programmes.
- Provided administrative support during annual appraisal process resulting in seamless execution.
- Conducted exit interviews to gather feedback from departing employees for organisational improvements.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Processed month-end payroll for prompt staff payments.
- Maintained full confidentiality whilst handling sensitive employee information.
- Conducted spot checks on payrolls to assure accuracy before finalisation.
Community First Responder Team Leader
South East Coast Ambulance Service NHS Foundation Trust
Tenterden
09.2018 - 11.2022
- I was proficient in assessing emergency situations and providing immediate first aid if necessary. I also gathered the patient's medical history and provided basic first aid. In addition, I carried an automated external defibrillator (AED) and was trained and equipped to administer oxygen therapy and other medications as needed.
- As a Team Leader, I was responsible for mentoring new staff and helping them progress in their roles, ensuring they felt confident in utilizing the skills they had learned.
- My skillset included remaining calm under pressure, managing medication, providing basic life support, mentoring and coaching, team management, and adaptable communication skills.
- Along side the volunteer role to respond to emergency calls, the team and I would take part in community events building relationships within the community we served.
- Delivered first aid training to local groups for improved community awareness and response to medical emergencies.
Healthcare Assistant/Phlebotomist
Ashford Medical Partnership
Ashford
11.2020 - 01.2022
- I was proficient in performing various clinical procedures with utmost safety and precision. These procedures included conducting blood pressure and new patient checks, promoting good health practices, performing urinalysis, recording weight and height measurements, ordering medical supplies, and performing phlebotomy.
- In addition, I assisted in minor surgeries and carpal tunnel surgeries, and I served as the infection control link for the medical partnership, conducting weekly audits to ensure a clean and safe environment for patients and staff.
Border Force Officer
Home Office
Folkestone
08.2019 - 11.2020
- In my previous role as a Border Force officer, I was part of a frontline law enforcement organization tasked with ensuring the safety and security of the UK border. My responsibilities included monitoring people and items to detect potential risks, utilizing my skills and intuition to identify suspicious behaviour. I also conducted interviews with suspicious travellers and carried out searches of baggage, vehicles, and cargo when necessary.
- During my time at Calais port, I was assigned to the Health and Safety Team and was awaiting my IOSH course. Additionally, I held the position of Safeguard and Modern Slavery officer.
- Throughout my experience, I gained several transferable skills, including becoming a trained interviewer after completing an intensive 5-week course. I also developed awareness of safeguarding and modern slavery issues, developed an eye for detail, and provided a high level of customer service. I have demonstrated my ability to work to strict deadlines, problem-solve, and manage conflicts.
- Achieved improved knowledge of immigration laws with regular training sessions.
- Completed meticulous paperwork on time, ensuring seamless record keeping.
- Ensured border security by conducting thorough checks of incoming passengers.
- Assisted in criminal investigations related to border activities, aiding law enforcement agencies.
- Conducted detailed inspections of vehicles, contributing to national security efforts.
- Handled difficult situations, maintaining calm and effective control.
Home Administrator / Care Team Leader
Hartley House Care Home
Cranbrook
06.2013 - 08.2016
- In this role I was regarded as part of the senior management team and would provide support across the organisation. My role was responsible for preparing wage records, maintaining staff records, dealing with cash purchases and maintaining resident records. I worked with residents and their families on a daily basis, and would be their point of contact for financial and contractual issues.
- I was also responsible to assessing clients in the community to assess if the home would be able to cater for all their needs and make a decision if they would be accepted as a resident or would need to find alternative service providers.
- I would manage a team of care staff , house keepers and kitchen staff when needed and maintain an effective core rota so the home could function without causing disruption to the residents.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Supported the Care Manager in strategic decision-making to improve service quality.
- Led team meetings, improved communication and collaboration.
- Managed staff rosters for optimal resource utilisation.
Domiciliary Care Worker
TOWN AND COUNTRY
Tenterden, Kent
06.2014 - 05.2016
- As a Domiciliary Care Worker, my primary role was to provide essential care and support to individuals within the comfort of their own homes. I was dedicated to promoting independence, respecting individual choices, and ensuring the well-being of those i cared for. Through compassionate and personalised care, I contributed to enhancing the quality of life for community members, fostering a sense of security and dignity within the familiar surroundings of their homes. My responsibilities encompassed a range of tasks, from assisting with daily activities to offering companionship, all with the goal of enabling individuals to lead fulfilling lives in their community.
Student Nurse
CANTERBURY CHRIST CHURCH UNIVERSITY
Canterbury
09.2012 - 06.2015
- As a student nurse I worked to maintain, promote and restore the health of patients while following the procedures of the hospital where i was based gaining practical experience. I followed the instructions of my clinical mentor. Whilst working in a range of health care facilities it gave me the chance to practice what I had learned within university. It was a challenging experience but enjoyable.
Education
Health and Social care (Level 5) -
Canterbury Christ Church University
09.2012 - 06.2016
Phlebotomy (neonatal & paediatric) (NVQ level 3) - Venipuncture
NCFE-Prophlebotomy Training
04.2022 - 05.2022
Access to Higher Education (Diploma) - undefined
K College
Tonbridge, Kent 09.2011 - 06.2012
Uniformed Public Services (National Award Level 3) - undefined
West Kent College
Tonbridge, Kent 09.2007 - 06.2008
Science Double Award (GCSE ( C, C )) - undefined
Angley Sports College
Cranbrook, Kent 09.2000 - 06.2006
English (GCSE ( C )) - undefined
Angley Sports College
Cranbrook, Kent 09.2000 - 06.2006
Math (GCSE ( C )) - undefined
Angley Sports College
Cranbrook, Kent 09.2000 - 06.2006
Equality and diversity (NVQ 2) -
Cambridge college
06.2018 - 10.2018
Skills
- Customer Service
- Interviewing
- Staff training
- Organisational skills
- Compliance
- Dispatching
- Recruiting
- Team management
Languages
English - Fluent
Awards
Gold Star of Life Award
October 2019
I was nominated by the Inclusion manager of South East Coast Ambulance service and was awarded the Gold star of life by the National LGBT Ambulance service for an exceptional contribution to LGBT Staff Networks.
Citation: Appropriately challenged behaviours when rainbow flags were taken down in his local operating area. He spent considerable time talking to staff in his area to explain why this was important, and about recognising privilege and inequality, and as a result changed mind-sets.
Personal Details
Driver's License: A, BEligible to work in the UK: YesHighest Level of Education: Diploma of Higher EducationIndustry: Healthcare
Additional information
Referee information can be provided on request.
Timeline
Phlebotomist/ Senior Health Care Assistant
Ashford Medical Partnership
02.2024 - 09.2025
Post Person with Driving
Royal Mail
08.2023 - 01.2024
Employee Fulfilment & Projects Manager
Primcura Healthcare
02.2023 - 08.2023
Phlebotomy (neonatal & paediatric) (NVQ level 3) - Venipuncture
NCFE-Prophlebotomy Training
04.2022 - 05.2022
Healthcare Assistant/Phlebotomist
Ashford Medical Partnership
11.2020 - 01.2022
Border Force Officer
Home Office
08.2019 - 11.2020
Community First Responder Team Leader
South East Coast Ambulance Service NHS Foundation Trust
09.2018 - 11.2022
Equality and diversity (NVQ 2) -
Cambridge college
06.2018 - 10.2018
Dispatch Team Leader / Dispatcher (Bank staff)
South East Coast Ambulance Service
08.2016 - 09.2023
Domiciliary Care Worker
TOWN AND COUNTRY
06.2014 - 05.2016
Home Administrator / Care Team Leader
Hartley House Care Home
06.2013 - 08.2016
Student Nurse
CANTERBURY CHRIST CHURCH UNIVERSITY
09.2012 - 06.2015
Health and Social care (Level 5) -
Canterbury Christ Church University
09.2012 - 06.2016
Access to Higher Education (Diploma) - undefined
K College
09.2011 - 06.2012
Uniformed Public Services (National Award Level 3) - undefined
West Kent College
09.2007 - 06.2008
Science Double Award (GCSE ( C, C )) - undefined
Angley Sports College
09.2000 - 06.2006
English (GCSE ( C )) - undefined
Angley Sports College
09.2000 - 06.2006
Math (GCSE ( C )) - undefined
Angley Sports College
09.2000 - 06.2006
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