Jamie Law
Rugby
Summary
An accomplished and professional personnel with 13 year’s experience in various sectors, including but not limited to, customer service, management, warehousing, supply chain, transport, compliance and retail. A committed individual who prides in delivering the best and strives for better. Retains a good history with colleagues, customer and stakeholder’s relations through transparent and approachable engagement.
Overview
7
7
years of professional experience
Work history
Operations Support Manager
DHL Technology
Coalville
2025.02 - 2026.01
- Lead stakeholder meetings to present business achievements and improvements across various topics.
- Acting H&S, Quality, and Business Continuity Management Site Champion.
- Ensuring compliance with UK&I regulations and DHL policies at site and management levels.
- Managing site shifts and timecards using Smart Time 2.0 efficiently.
- Serving as primary contact for WMS, procurement, payroll, and absence management.
- Investigating issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Conduct investigations and disciplinary hearings with thoroughness.
- Executing end-to-end metric reporting to track performance metrics.
- Performing internal compliance audits to uphold standards.
- Project collaboration with solutions design team, implementing ETQ and enhanced but improved Vizito system on site.
Inventory & Admin Manager
DHL Technology
Coalville
2022.10 - 2025.02
- Streamlined administrative procedures through workshops and GEMBAs, boosting productivity.
- Facilitated team meetings to address issues and enhance collaboration.
- Conducted regular one-to-one meetings to support team development.
- Managed internal communications, ensuring transparency among teams, customers, and stakeholders.
- Handled customer queries promptly, improving customer satisfaction.
- Resolved employee queries to foster a positive workplace culture.
- Ensured data protection compliance with meticulous record keeping.
- Held regular meetings with customers to discuss achievements, improvements, and future plans.
- Proactively anticipated and resolved stock availability issues by analysing sales and seasonal trends.
- Collaborative planning with senior management and customer stakeholders, external finance auditors, executing a successful annual stock take year on year.
Warehouse Administrator
DHL Technology
Coalville
2019.04 - 2022.10
- Performed quality checks on incoming goods, maintained high standards across all products.
- Worked closely with other departments for resolving discrepancies, promoted cross-departmental cooperation.
- Managed daily administrative tasks to maintain smooth warehouse functioning.
- Maintained excellent supplier relations to ensure uninterrupted supply chain.
- Processed orders swiftly; minimised dispatch times significantly.
- Handled shipping documentation, providing accurate record keeping.
- Assisted in annual stock audits, ensuring accuracy of inventory records.
- Coordinated with third party carriers for smooth delivery of goods.
- Updated the Warehouse Management System regularly; ensured data accuracy at all times.
- Organised inventory, resulting in easy access and quick retrieval of items.
- Liaised with customers regarding delivery schedules, leading to high customer satisfaction rates.
- Skilfully resolved customer issues with constructive problem solving and communication.
Education
10 GCSEs, up to A - English, Mathematics and Chinese
NVQ Level 3 - undefined
Skills
- Microsoft Office
- Data Analysing
- Administration
- Presenting & Training
- Business Facilitator
- Kronos / Smart Time 20
- Logics
- SYNLAB Trained
- Business Continuity Exposure
- Dangerous Goods Multi Modal Certified via Training Team
- Purchasing & Procurement
- Customer Service Excellence
- WMS
Telephone
Microsoft Teams
In-Person
Freshworks
Blue Yonder / JDA
SAP
Red Prairie
Oracle
KEY ACHIEVEMENTS
- Honored by the customer as their Employee of the Year 2022.
- Won Employee of the Month and Year at DHL in 2022.
- Received letter of gratitude from Eaton Electrical Products, Operations Manager of UK&I, EMEA.
- Consistently built on strong employee relationships to vastly boost and deliver an improved Admin Employee Opinion Survey (EOS) in 2024.
- Received customer shout outs in 2024 for improved results in annual stock audit.
- Improved stock integrity year on year against results of prior years.
- Supported customer account transition & re-location from Doncaster to Coalville, 95%+ success rate, in 2025.
- Introduced and presented to customer on the utilisation of the Freshdesk Portal, a collaboration with the Operations Manager, successfully implemented the process effectively reducing a head in customer claims through streamlining the process.
- Recovered missing revenue through process confirmation/analysis.
References
References available upon request.
Timeline
Operations Support Manager
DHL Technology
2025.02 - 2026.01
Inventory & Admin Manager
DHL Technology
2022.10 - 2025.02
Warehouse Administrator
DHL Technology
2019.04 - 2022.10