Jamie Kearney
Richmond,North Yorkshire
Summary
An enthusiastic and highly motivated graduate with an excellent attention to detail. By both working independently and as part of a wider team, I am able to boast several accomplishments in both my personal and professional life, which will contribute to my efficacy as an employee and enable me to highly achieve in future work settings.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Conductor
Northern Trains
Middlesbrough, North Yorkshire
2024.08 - Current
- Ensuring safe boarding and alighting, performing safety-critical door procedures
- Greeting passengers, answering queries, assisting passengers with accessibility needs, and managing passenger flow
- Checking tickets, validating travel documents, and selling tickets on board
- Making public address announcements, updating passengers on delays/connections, and communicating with drivers and control
- Maintaining accurate records of incidents, faults, and delays
Coach Driver
Procters Coaches
Leeming Bar, North Yorkshire
2023.11 - 2024.07
- Taking responsibility of my allocated coach's cleanliness
- Daily walkaround checks to ensure the vehicle was up to the correct standards of use
- Periods of concentration driving, whilst having to also manage disatractions from the passengers behind me, eg noise levels (school children) or questioning from tour groups
- Dealing with changing circumstances on the roads, eg traffic, diversions etc whilst maintaining communication with the office and my passengers
- Complying with strict driving hours regulations
- Remaining calm under pressure, often having to manage difficult passengers
Assistant Rides Manager
Lightwater Valley
Ripon, North Yorkshire
2014.03 - 2023.11
- Progressed in my first season from Ride Operator to Supervisor, followed shortly after by Assistant Rides Manager
- Took part in staff recruitment, training, supervision and auditing throughout the season
- Dealt regularly with customer complaints, ride breakdowns and first aid calls
- Delegated tasks efficiently amongst my team of supervisors to ensure the smooth and safe operation of the day
- I personally set up several staff events to keep moral high amongst the team
Concierge
Rockliffe Hall
Hurworth, County Durham
2010.11 - 2014.07
- Handled complaints professionally, and in line with hotel procedures
- Communicated regularly with housekeeping staff to maintain room standards
- Worked closely with various departments to ensure the most seamless experience for our guests
- Maintaining confidentialty with guest information/bookings, both regular and celebrity guests
Education
NVQ Level 3 - Leadership and Management and Complaints Handling, Autism awareness and Mental Health First Aid
Institute of Leadership & Management
Tamworth 2018.11 - 2019.04
Bachelor of Arts - Early Childhood Studies
Teesside University
Middlesbrough 2014.09 - 2016.06
A-Levels - German, French and English Language
Richmond Scool and Sixth Form
Richmond, North Yorkshire 2011.09 - 2013.07
Skills
- In each of my roles, I have adapted quickly and quickly progressed into higher positions
- I am able to retain training and work closely to procedures
- I have been able to make quick, thought out decisions when things haven't gone to plan
- Earlier jobs have helped develop my communication and customer service skills, later jobs have focused on safety and compliance
- I have always been able to maintain positive relationships with my coworkers
Affiliations
- Car Detailing and Modifications
- Fish Keeping/Breeding
Languages
German
Upper intermediate
Certification
Tyro Training Level 3:
-Understanding Leadership
-Understanding How to Establish an Effective Team
-Understanding the Communication Process in the Workplace
NCFE Level 2:
-Certificate in Understanding Safeguarding and Prevent
-Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
-Certificate in Understanding Autism
Timeline
Conductor
Northern Trains
2024.08 - Current
Coach Driver
Procters Coaches
2023.11 - 2024.07
NVQ Level 3 - Leadership and Management and Complaints Handling, Autism awareness and Mental Health First Aid
Institute of Leadership & Management
2018.11 - 2019.04
Bachelor of Arts - Early Childhood Studies
Teesside University
2014.09 - 2016.06
Assistant Rides Manager
Lightwater Valley
2014.03 - 2023.11
A-Levels - German, French and English Language
Richmond Scool and Sixth Form
2011.09 - 2013.07
Concierge
Rockliffe Hall
2010.11 - 2014.07