Jamie Jay
Southend-on-Sea
Summary
Results-driven professional with expertise in client relationship management, account management, and sales team leadership. Proficient in CRM systems such as Salesforce, with a strong track record in strategic sales planning, KPI setting and achievement, and delivering effective sales coaching and training. Adept at utilising tools like Microsoft Office and Google Sheets to streamline project management and optimise sales techniques. A proactive self-starter with resilience under pressure, committed to driving business growth through innovative strategies and exceptional team performance.
Overview
5
5
years of professional experience
Work History
Sales & Business Development Manager
Checkatrade
London
11.2023 - 11.2024
- Responsible for upselling to existing members, identifying growth opportunities, and presenting additional products to drive revenue
- Introduced new sales practices across the company, enhancing the efficiency and effectiveness of the sales process
- Managed staff training programs, focusing on product knowledge, objection handling, and closing techniques to improve sales outcomes
- Played a key role in business development, hunting new strategic partnerships, and managing relationships to expand the company's market presence
- Led the development of sales strategies and supported cross-functional teams to ensure seamless delivery of services to clients
- Exceeded sales revenue targets by 348% within the first three months
- Played a key role in shaping the company's sales approach, standardizing practices that elevated team performance
- Organized the first-ever 'Super Saturday,' where I generated £106,000 in a single day (surpassing the monthly target of £50,000 per person), leading to the company rolling out Saturday shifts
- Consistently ranked among the top sales performers and received commendations for contributions to both revenue growth and team development
Account Manager & Strategic Partnership Developer
One Base Media Limited
Southend-on-Sea
05.2022 - 11.2023
- Managed 300 accounts, including 30 high-spending clients, with strategic account management to drive client budget increases
- Pioneered the first agency partnership with Checkatrade, facilitating collaborative growth opportunities and setting a precedent for future industry partnerships
- Addressed client challenges by resolving issues related to lead tracking and monitoring, enhancing client satisfaction and retention
- Utilized CRM and PowerBI to optimize account performance tracking and provide clients with actionable insights
- Transformed a low-spending client into a major account, significantly increasing their budget
- Successfully launched the Checkatrade partnership, contributing to streamlined processes and increased client engagement
- Improved client satisfaction through targeted support, contributing to account growth
Senior Sales / Team Lead
Power21 - Scottish Power
02.2021 - 05.2022
- Assisted in leading a team of sales agents, overseeing performance management and creating incentive programs to boost team motivation
- Conducted interviews and established KPIs to drive team success
- Held weekly one-on-one sessions with agents to review and improve performance
- Developed and ran incentive programs, such as 'Beat the Boss' and 'Coffee's for Closers,' to increase team morale
- Achieved an average of 108% of team sales targets
- Ranked among the top 5 sales agents prior to leadership
- Created and implemented incentive programs that significantly boosted team morale and performance
Sales Team Leader
Direct Travel - CLC World
Southend-on-Sea
06.2019 - 01.2021
- Initially started as a Sales Agent and transitioned to Sales Team Leader, managing a team of 20 agents
- Led and mentored a team, running incentive programs and supporting agent development
- Managed the full sales process, from cold calling to closing deals, and drove overall team performance
- First new starter to become a top biller within the first month
- Consistently set new company standards with outstanding sales performance
Education
GCSE -
Chase High
Skills
- Microsoft Office
- Client Relationship Management
- CRM Proficiency (Salesforce)
- Sales Team Leadership
- Account Management
- Sales Coaching & Training
- Strategic Sales Planning
- KPI Setting & Achievement
- Google Sheets
- Project Management
- Sales Techniques
- Proactive self starter
- Resilient to Pressure
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Boxing, Fitness, Coding, Cyber Security, Gaming, Investing
Timeline
Sales & Business Development Manager
Checkatrade
11.2023 - 11.2024
Account Manager & Strategic Partnership Developer
One Base Media Limited
05.2022 - 11.2023
Senior Sales / Team Lead
Power21 - Scottish Power
02.2021 - 05.2022
Sales Team Leader
Direct Travel - CLC World
06.2019 - 01.2021
GCSE -
Chase High
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