Jamie Harding
Tonbridge,Kent
Summary
Dedicated Matchday Server skilled in customer care, complaint resolution and cash handling. Facilitates efficient event service through clear communication and prompt issue resolution. Ensures high food hygiene standards and positive guest experiences while maintaining safe and presentable service areas. Experienced in event set-up, service and clear-down, delivering dependable support in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Matchday Server
Tonbridge Angels FC
Tonbridge, Kent
10.2024 - Current
- Maintained guest satisfaction by speaking with customers during each service period.
- Provided attentive customer care by answering enquiries and handling concerns promptly.
- Resolved customer complaints with professional follow-up to maintain strong customer relationships.
- Held payment accuracy accountability by operating cash registers and processing transactions.
- Coordinated catering operations outside matchdays by setting up and serving guests.
- Oversaw cleanliness by organising work areas and ensuring sanitation compliance.
- Improved kitchen hygiene by disinfecting food preparation areas before ongoing prep.
- Managed removal of unused food to ensure event presentation standards were met.
- Ensured responsible waste control by disposing kitchen waste and recycling appropriately.
- Strengthened team culture by encouraging open communication and mutual respect.
- Assisted event cleanup operations by coordinating clearing tables and stacking chairs after service.
(Work Experience) - Warehouse
Tonbridge Lighting Centre
Tonbridge, Kent
06.2024 - 07.2024
- Streamlined operational processes to boost efficiency.
- Met schedules through clear planning and coordinated tasks with colleagues.
- Supported team in daily tasks to improve overall productivity.
- Encouraged open communication among team members to promote collaboration.
- Built and maintained courteous and effective working relationships.
Education
GCSEs - Higher Maths, English Language/Literature, Combined Science, Geography, History, Spanish, BTEC Sport
Leigh Academy Tonbridge
Tonbridge, KEN 2022 - 2024
A-Levels - A level History, Cambridge Technical Sport
Leigh Academy Tonbridge
Tonbridge, KEN 2024 - 2026
Skills
- Food safety
- Cash handling
- Customer service
- Complaint resolution
- Time management
- Task prioritization
- Adaptability
- Team collaboration
- Teamwork
- Clear communication
- Attentive
- Empathy
- Working online
Languages
English
Proficient
C2
Spanish
Elementary
A2
Certification
- 7+ GCSES all 4 and above
- Level 3 Cambridge Technical Sport
Interests
- Gym
- Spending time with friends and family
- Chess
- Gaming competitively
- Playing team sports
- Learning about ai and the various tools
- Watching sport (Football, F1, Basketball, Volleyball)
- Data Analysis (Statistics in Sport)
Past Activities (Both Extracurricular and non)
- 2013-2014: Karate After School
- 2015-2016: Tonbridge Boxing Club
- 2018-2019: Primary School Football Team (Royal Rise Primary School)
- 2019-2020: Played for Tonbridge Invicta FC (Youth U12s/13s)
- 2021-2022: Participated in the Combined Cadet Force (CCF)
- 2023-2024: Played for School Basketball Team (Leigh Academy Tonbridge)
- Enrichment activities within the years 2019-2024: Football club, Badminton club, Foreign Movie club, Spanish club
- 2023-2024: GCSE After school Science and English after school revision
- 2025-2026: After school A level History revision
Timeline
Matchday Server
Tonbridge Angels FC
10.2024 - Current
(Work Experience) - Warehouse
Tonbridge Lighting Centre
06.2024 - 07.2024
A-Levels - A level History, Cambridge Technical Sport
Leigh Academy Tonbridge
2024 - 2026
GCSEs - Higher Maths, English Language/Literature, Combined Science, Geography, History, Spanish, BTEC Sport
Leigh Academy Tonbridge
2022 - 2024