Jamie Goff
London
Summary
Dynamic professional with expertise in customer service and sales, communication skills, and administrative support. Demonstrates strong problem-solving abilities and proficiency in artificial intelligence, enhancing remote and hybrid work environments. Skilled in creative writing and sales training, aiming to leverage these competencies to drive business success and innovation.
Overview
10
10
years of professional experience
Work history
Content Creator
International Artist Sounds
Remote
04.2024 - 03.2026
- Creating promotional A.I video content for various projects
- Creative Writing (I wrote a 40, 000 word book on Creativity)
- Proof Reading
Customer Support Agent (Hybrid)
Penhaligons
London
11.2022 - 08.2024
- Assisted in optimising first contact resolution through global omnichannel service via phone, email, and web chat using Zendesk, Excel, Hybris, Dynamics 365, and CDL logistics.
- Supported administration of product sales, refunds, and replacements through CRM systems.
- Helped resolve customer issues by collaborating on problem-solving for product/pre-sale enquiries, data capture, and website troubleshooting through internal ticketing systems and various administrative tasks.
Bartender
Victoria Inn pub
London, Richmond upon Thames
07.2021 - 09.2021
- Running the bar at a boutique, affluent style pub on Richmond Hill.
- Serving drinks.
- Key holder - opening/closing the pub.
- Taking bookings.
- Changing barrels.
Audio Retail Sales Executive
Bose Corporation
London
11.2015 - 02.2021
- Supported efforts to increase sales revenue in London John Lewis stores by £1.2 million within six months.
- Trained new staff to enhance customer service and operational efficiency.
- Executed monthly KPI targets to track performance and drive improvements.
- Assisted in stock management and product merchandising for optimal presentation.
- Maintained key relationships with clients to ensure satisfaction and repeat business.
- Captured daily sales reports through internal data systems OPOC and Team Haven.
Education
Bachelor of Arts - Music Business
Academy of Contemporary Music
Guildford, Surrey07.2011
Skills
Customer Service and Sales
Communication skills
Administrative support
Problem solving
Artificial Intelligence
Remote and Hybrid work
Creative writing
Sales training
Affiliations
- Music, Hiking, Surfing, Basketball, Reading, Coffee, Nutrition, Pool, and Mexican food.
Personality Type
A deeply passionate, perspicacious, creative, and approachable individual.
Timeline
Content Creator
International Artist Sounds
04.2024 - 03.2026
Customer Support Agent (Hybrid)
Penhaligons
11.2022 - 08.2024
Bartender
Victoria Inn pub
07.2021 - 09.2021
Audio Retail Sales Executive
Bose Corporation
11.2015 - 02.2021
Bachelor of Arts - Music Business
Academy of Contemporary Music