Jamie Gibson
Chester-le-Street,Durham
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Experienced design professional with critical thinking and project management abilities. Confident in advising communities and agencies based on thorough plan reviews and in-depth understanding of both needs and constraints.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work history
Senior Urban Designer
Design By POD
Barnard Castle, Durham
2013.07 - Current
- Prepared plans for land use, area development and urban revitalisation.
- Evaluated development plans against client expectation and available data.
- Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
- Maintained department productivity and standards through proactive management of teams and policies.
- Adhered to applicable local and national regulations governing land use and growth.
- Applied statistical analysis techniques to break down complex data and develop actionable planning insights.
- Exchanged ideas with government authorities, communities and specialists on best use of development opportunities.
- Worked on land development projects to create commercial, industrial and resident sites.
Residential Portfolio Manager
Winter Portfolio Management
Durham, County Durham
2013.08 - 2022.12
- Determined clients' objectives, desired return and risk appetite or tolerance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Conducted regular financial reviews to identify opportunities for improvement and risk mitigation.
- Communicated regularly with clients to discuss progress toward financial goals.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
Senior customer service assistant
Tesco Extra
Durham, County Durham
2004.07 - 2015.03
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Architectural session lead
Northern Architecture
Newcastle upon Tyne, Newcastle upon Tyne
2009.08 - 2010.06
- Participated in and lead community outreach programs, promoting architectural design.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Delivered seminars, tutorials, workshops and other small group learning activities to develop students' design and digital communication skills.
- Facilitated study groups, promoting collaborative learning and knowledge exchange.
- Engaged groups in participant-centred learning, tailored towards pre-determined objectives.
Education
Master of Architecture - Architectrue
Northumbria University
Newcastle upon Tyne 2010.09 - 2012.05
Bachelor of Arts - Architecture
Northumbria University
Newcastle upon Tyne 2006.09 - 2009.06
A-Levels - Geography / Law / Design Technology
Durham Sixth Form Centre
Durham 2004.09 - 2006.07
GCSEs - A*-C Grade
Belmont Comprehensive School
County Durham 1999.09 - 2004.07
Skills
- Critical thinking skills
- Relationship building
- Project coordination
- Hands on issue resolution
- Personable
Timeline
Residential Portfolio Manager
Winter Portfolio Management
2013.08 - 2022.12
Senior Urban Designer
Design By POD
2013.07 - Current
Master of Architecture - Architectrue
Northumbria University
2010.09 - 2012.05
Architectural session lead
Northern Architecture
2009.08 - 2010.06
Bachelor of Arts - Architecture
Northumbria University
2006.09 - 2009.06
A-Levels - Geography / Law / Design Technology
Durham Sixth Form Centre
2004.09 - 2006.07
Senior customer service assistant
Tesco Extra
2004.07 - 2015.03
GCSEs - A*-C Grade
Belmont Comprehensive School
1999.09 - 2004.07