Jamie Frost
Radstock,Bath and North East Somerset
Summary
Motivated individual with customer service experience . Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.
Overview
9
9
years of professional experience
Work history
Step up Shift leader
Tesco
Longwell Green, South Gloucestershire
2021.07 - Current
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Trained new members of staff on till operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Coordinated employee tasks to meet business objectives efficiently.
Customer assistant
Tesco
Longwell Green, South Gloucestershire
2017.10 - 2021.07
- Provided shopping advice based on customer needs in order to improve their experience.
- Stocked shelves regularly for easy access to products by customers.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Managed high-pressure situations, ensuring customer satisfaction during peak hours.
- Offered prompt solutions to maintain customer satisfaction.
Education
GCSEs - English Language
Bath College
Bath, Bath and North East SomersetGCSEs - Mathematics
Bath College
Bath, Bath and North East SomersetBTEC Level 3 Extended Diploma - Information Technology
Bath College
Bath, Bath and North East SomersetBTEC Level 2 Extended Diploma - Public Services
Bath College
Bath, Bath and North East SomersetLevel 1 Diploma - Sport and Active Leisure
Bath College
Bath, Bath and North East SomersetSkills
- Accuracy in data entry
- Effective team contributor
- Conflict Resolution
- Beverage sales (wine & spirits)
- Efficient task management
- Customer experience enhancement
Affiliations
- PC Building
- Badminton
Timeline
Step up Shift leader
Tesco
2021.07 - Current
Customer assistant
Tesco
2017.10 - 2021.07
GCSEs - English Language
Bath College
GCSEs - Mathematics
Bath College
BTEC Level 3 Extended Diploma - Information Technology
Bath College
BTEC Level 2 Extended Diploma - Public Services
Bath College
Level 1 Diploma - Sport and Active Leisure
Bath College