Jamie Freer
Leicester,Leicestershire
Summary
Enthusiastic IT Technition and Leadership with over 25 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of post-secondary education
30
30
years of professional experience
Work history
Head of IT
NMBS Ltd
Leicester, Leicestershire
2021.05 - Current
- Fostered innovation culture within team, leading to creation of state-of-the-art solutions.
- Implemented cutting-edge cyber-security measures, safeguarding company assets from potential threats.
- Increased efficiency by implementing new IT strategies.
- Managed vendor relations to ensure timely delivery of IT equipment and services.
- Enhanced system usability with user-friendly software development processes.
- Developed comprehensive disaster recovery plan, ensuring business continuity during unforeseen circumstances.
- Managed complex technical projects to achieve business objectives.
- Maintained up-to-date knowledge of latest trends in IT sector, driving competitive advantage for firm.
- Facilitated robust communication between tech teams, resulting in seamless project execution.
- Delivered improved data security with the design and enforcement of rigorous network protocols.
- Negotiated cost-efficient prices with vendors for new systems and services.
IT Manger
NMBS Ltd
Leicester, Leicestershire
2015.11 - 2021.05
- Optimised resources by consolidating redundant systems, leading to cost savings.
- Introduced cloud computing solutions to improve accessibility and collaboration between teams.
- Developed training programmes for staff to enhance their technical skills and knowledge.
- Played an instrumental role in digital transformation projects across the organisation.
- Successfully managed budgeting for IT department, optimising resource allocation whilst reducing costs.
IT Team Leader
NMBS Ltd
Leicester, Leicestershire
2011.01 - 2017.11
- Resolved conflicts effectively, promoting harmony within the workforce.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
- Increased team cohesion by implementing regular feedback sessions.
- Reduced staff turnover with an effective motivation strategy.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
Senior Technical Support Officer
NMBS Ltd
Leicester, Leicester
2005.01 - 2011.01
- Solved complex technical issues by utilising in-depth knowledge of software and hardware troubleshooting.
- Communicated effectively with clients to understand their unique needs and provide tailored solutions.
- Updated outdated systems with modern technology to improve performance.
- Maintained up-to-date knowledge of latest industry trends and advancements, ensuring top-notch service delivery.
IT support Engineer
NMBS Ltd
Leicester, Leicestershire
1999.06 - 2005.01
- Installed and configured computer hardware components to enhance system functionality.
- Ensured data protection through regular backups, restoring files as necessary.
- Maintained high client satisfaction with prompt technical support response times.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
Office Junior
NMBS Ltd
Leicester, Leicestershire
1998.10 - 1999.06
- Demonstrated adaptability through diverse task completion on daily basis.
- Delivered reliable support for smooth office operation by maintaining clean and tidy workspace.
- Facilitated effective office operations for improved work environment.
- Handled incoming calls professionally, providing information or transferring as needed.
- Increased productivity by executing data entry tasks accurately and efficiently.
- Assisted in preparation of presentations, contributing to successful business pitches.
- Completed errands outside office when required supporting overall functioning.
Post Office Clerk
Post Office
Leicester, Leicestershire
1996.07 - 1998.10
- Served as an interface between public and post office achieving smooth operations.
- Assisted customers with postal services, resulting in increased satisfaction levels.
- Maintained up-to-date knowledge of postal rates, regulations, procedures to provide accurate information to customers.
- Ensured smooth functioning of counter service through effective communication with colleagues.
- Helped customers fill out necessary forms correctly, preventing any future issues.
Education
NVQ Level 3 - IT Systems & Development
Leicester ITEC
Leiecester 1993.06 - 1996.06
GCSEs -
Soar Vally College
Leicester 1988.08 - 1993.06
Skills
- Cybersecurity standards
- Technology risk assessment
- Data centre management
- Software licensing comprehension
- Security incident response readiness
- Cloud computing expertise
- Software development understanding
- IT budgeting and forecasting
- Server hardware troubleshooting
- Infrastructure development direction
- IT governance
- IT service delivery improvement
- Windows environment familiarity
- Apple os understanding
- Incident prioritisation
- Microsoft office suite proficiency
- Data privacy compliance
- Remote assistance provision
Affiliations
- Formula 1
- Anime
- Gaming
Custom
Certified Fire Marshal for NMBS Ktd
Timeline
Head of IT
NMBS Ltd
2021.05 - Current
IT Manger
NMBS Ltd
2015.11 - 2021.05
IT Team Leader
NMBS Ltd
2011.01 - 2017.11
Senior Technical Support Officer
NMBS Ltd
2005.01 - 2011.01
IT support Engineer
NMBS Ltd
1999.06 - 2005.01
Office Junior
NMBS Ltd
1998.10 - 1999.06
Post Office Clerk
Post Office
1996.07 - 1998.10
NVQ Level 3 - IT Systems & Development
Leicester ITEC
1993.06 - 1996.06
GCSEs -
Soar Vally College
1988.08 - 1993.06