JAMIE ERBAY-RICHARDS

Responsibilities:

• Led cold prospecting campaigns targeting restaurants and takeaways.
• Conducted extensive market research to identify potential leads and create Ideal Customer Profiles (ICPs).
• Actively embraced challenges and rejection for personal growth.
• Conducted regular reviews of call recordings and scriptwriting refinement for continuous improvement.
• Demonstrated creativity in identifying immediate pain points for leads to enhance outreach effectiveness.

Achievements:

• Consistently booked 2 outbound SQL leads per day.
• Averaged 150 calls per day to potential leads.
• Exceptionally qualified an outbound lead to the point where they expressed an immediate interest in signing up during the first call, resulting in the client making payment within 5 minutes of being passed to the Account Executive (AE).

Responsibilities:

• Serviced inbound calls for auto insurance sales across all three departments.
• Successfully managed daily administrative tasks for my department.
• Assisted in training team members on admin processes, documenting, and debriefing with my manager.

Achievements:

• Quickly acquired in-depth industry knowledge.
• Consistently exceeded KPIs and performance expectations.
• Became the first agent in the taxi sales division to be upskilled in all three sales departments.
• Effectively sold and renewed both annual and short-term insurance policies, maintaining compliance with scripts and passing regular audits.

Responsibilities:

• Opened the shop in the morning, ensuring a clean and respectful appearance.
• Engaged with customers throughout the day, handling transactions and addressing any issues.
• Actively upsold by promoting our loyalty cards and educating customers on utilizing online features.
• Enforced security protocols, particularly in handling significant cash transactions.
• Maintained responsible gambling practices, including Think 21 compliance, monitoring high-risk customers, and overseeing customer interactions.
• Closed the shop, meticulously accounting for all funds in the safe, and completing closing procedures.