Jamie Edwards

Within my current role I am responsible for the smooth running of simulation activities ensuring all participants and customers are happy with the set up of the simulation and ensuring that the set up is in accordance to the agreed requirement. In doing this I have been able to develop great relationships with customers and all members of simulation staff to insure standards of delivery are maintained. In my time as an SSA i have been able to establish a reputation of being a reliable, high performing member of the team who is actively aiming to better my knowledge and relationships with all stakeholders who use Simulation Services.

I worked as an ACPO within the simulation department. I had previously validated in AC, TC and SVFR disciplines. Whilst carrying out this role i was able to establish myself as a strong member of the simulation team and received positive feedback from customers as well as simulation staff about how well I have adapted to situations and helping with the smooth running of the sim.

• Managing and also mentoring current and new members of staff.
• Rostering of staff to comply with business needs and requirements.
• Being innovative in new ideas for running Events & Functions.
• Running and in control of 400 person venue.
• Accountable for running weddings and other large functions.
• Managed and coordinated all wedding preparations, communicating with the couple at all stages.
• Being flexible and adapting to constant changes with events (times, numbers etc)
• Problem Solving.
• Being precise and efficient in all aspects.
• Use of Microsoft programmes to create powerpoint slides for staff training.
• Dealing with and resolving customer issues and requests.
• Working efficiently with staff to run functions well and to a high standard.
• Use of new online membership systems for customers and showing them how to use these systems.
• Enforced service standards to maintain establishment reputation for excellence.
• Oversaw inventory, cleaning and maintaining high standards of presentation.
• 6 years of working very late nights, early morning shifts and being flexible to working bank holidays/ Christmas etc.

• Provide support to the management team in any way needed and act as a point of liaison between them and the rest of the staff making sure the jobs that were needed to be done were done so and at a high level.
• Identified operational weak points and implemented corrective actions to facilitate improved restaurant service.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Skilfully being able to be fluid and adapting to working with different people and their different styles of work.

• Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
• Trained and supervised waitering staff, establishing and maintaining first-class customer service standards.
• Maintained high standards of cleanliness and sanitation.
• Reported accidents, injuries or unsafe work conditions to manager.
• Promoted items on beverage lists and restaurant specials.
• Maintained efficient service throughout this role.
• Left with a team to lead and doing so well that I have received great feedback from customers being told that I show qualities of being “professional, polite, kind and and always providing excellent service”.

• I worked with Eastleigh Ladies Hockey team for five years travelling with them around the south of England, gaining confidence in working with new groups of people across each game and gaining my level 1 umpiring qualification whilst doing so.
• Ensured match rules were adhered to and appropriately applied the regulations.
• Inspected pitch area for correct and safe play.
• Professionally and calmly dealt with issues raised during and after the event.
• Take feedback and learn from it for the next match.