JAMIE EDWARDS
Witney
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work history
General Manager
Pizza Pilgrims Oxford
04.2019 - Current
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
Diner manager
Mollie's Motel LTD
08.2021 - 11.2022
- Labour management and improvement.
- Large scale recruitment of all areas of the business including hotel.
- Full diner P&L control.
- Maintenance and contractor organisation.
- Marketing and menu development strategies.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
General Manager
Como Lounge
Witney
06.2018 - 04.2019
- Responsibilities included controlling, managing and ordering all bar and coffee stock and wet GP, inducting and training all new staff members, conducting periodic appraisals with all staff, ensuring all fire, risk assessment and health and safety guidelines are checked and upheld inline with policy, creating rotas, setting weekly forecasts based on previous sales figures and keeping inline with tight labour budgets
- Managed high-performing teams to deliver quality customer service and stable profits.
- Tracked KPIs to drive profitability and target delivery.
Senior Camp Director
Camp Speers
01.2017 - 09.2017
- Managed team of 90-100 staff, driving performance with motivational strategies to exceed camper, parent and shareholder expectations.
- Recruiting and onboarding of all summer camp staff and organisation of international staff arrivals.
- Lead whole staff training from programming to child safety/child abuse prevention.
- Setting up daily and weekly schedules for all campers and staff.
- Supporting and leading multiple unit directors and conducting weekly staff meetings to allow for continued development of all staff.
- Carried out seminars/presentations to prospective parents and campers within a variety of locations.
- Achieved an 80% camper and staff retention rate year on year.
- Collaborated with staff to achieve safe programme delivery.
- Designed enriching and age-appropriate learning and recreational activities for campers.
Overnight Camp Director
Camp
05.2016 - 10.2016
- Responsibilities included creating schedules and programs, running training for 50+ staff.
- Overseeing all summer camp programs and managing up to 45 staff and 140 campers for 10 weeks.
- Led seminars/open days for prospective clients and Increased summer camp enrolment by 20%.
Education
NVQ Level 4 - Sports science
Plymouth Marjon University
09/2014 - 12/2015
Skills
- Staff development
- Effective leader
- Performance improvements
- Team standards
- Exceptional interpersonal communication
- Business development
- Leadership and team building for large and small teams
- Experience in a variety of industries including fitness, hospitality, summer camp and sales
- Over 12 years of management experience
Timeline
Diner manager
Mollie's Motel LTD
08.2021 - 11.2022
General Manager
Pizza Pilgrims Oxford
04.2019 - Current
General Manager
Como Lounge
06.2018 - 04.2019
Senior Camp Director
Camp Speers
01.2017 - 09.2017
Overnight Camp Director
Camp
05.2016 - 10.2016
NVQ Level 4 - Sports science
Plymouth Marjon University
09/2014 - 12/2015
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