Jamie Dove
Nottingham,Nottinghamshire
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Screwfix
05.2025 - Current
- Drove strategic revenue plans by coordinating execution with senior management stakeholders.
- Directed daily store opening and closing processes to uphold required standards.
- Owned weekly reporting of sales expenses and staff productivity for management.
- Allocated team rosters to balance staffing levels across peak and off-peak periods.
- Controlled organisational resources to meet administrative and operational needs within budgets.
- Approved operational statements detailing key performance indicators for management consideration.
- Managed department expense budgets to optimise resource use and reduce costs.
Shift Manager
Screwfix
08.2020 - 05.2025
- Managed cash handling standards through till reconciliation and deposit preparation with zero discrepancies.
- Led a 15-person team by delegating work and directing schedules for shift efficiency.
- Addressed customer complaints with diplomacy, improving satisfaction and repeat-business rates.
- Directed staff instructions to meet production output expectations and timelines.
- Oversaw training and mentoring to maintain a capable, well-performing team.
- Used performance report analysis to set efficiency improvements across operations.
- Implemented cost-control decisions that reduced unnecessary spend and improved profitability.
Shift Supervisor
KFC
08.2018 - 08.2020
- Drove labour and sales KPI achievement while maintaining shift discipline for satisfaction.
- Owned regional contact centre audit readiness by closing food safety and brand gaps.
- Set SMART targets to motivate team, with formal recognition for strong work.
- Held quality oversight for food and products against KFC and UK legal requirements.
- Directed resolution of dissatisfied customers to secure positive end-of-visit experiences.
- Approved break rota planning to balance demand with contracted break entitlements.
- Accounted for large cash totals, investigated variances, and documented outcomes legally.
Crew Member
KFC
06.2016 - 08.2018
- Delivered exceptional customer service by proactively identifying and addressing customer needs.
- Guided guests with food allergies in selecting safe menu options tailored to individual requirements.
- Prepared food to match quality standards and customer expectations.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Fostered strong team relationships by actively supporting colleagues' requests and needs.
Education
BTEC Level 3 extended diploma in business - Business
Bilborough college
Nottingham01-2017
GCSEs - GCSEs
The Farnborough Academy
Nottingham01-2015
Skills
- Project management
- Financial analysis
- Market analysis
- Revenue growth
- Decision making
- Negotiation skills
- Leadership
Timeline
Assistant Manager
Screwfix
05.2025 - Current
Shift Manager
Screwfix
08.2020 - 05.2025
Shift Supervisor
KFC
08.2018 - 08.2020
Crew Member
KFC
06.2016 - 08.2018
BTEC Level 3 extended diploma in business - Business
Bilborough college
GCSEs - GCSEs
The Farnborough Academy