Enthusiastic, ambitious, and experienced outdoor education professional with a passion for creating safe, engaging, and memorable experiences for young people. Personable and highly motivated, with strong leadership, event management, and programme delivery skills gained through international experience in both the cruise industry and the United States.
A graduate of Solent University with a degree in Adventure and Outdoor Management, I have held leadership roles including Outdoor Activity Manager and Seafarers' Welfare Coordinator with P&O Cruises. Currently, I am completing an 18-month J-1 Visa placement as Assistant Program Director at YMCA Camp Marston, where I support programme operations, staff leadership, risk management, and the delivery of high-quality outdoor education experiences.
I bring a strong background in outdoor activities, team leadership, participant welfare, and event coordination, with a commitment to helping young people build confidence, develop skills, and create lasting memories.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Program Director
YMCA San Diego
Julian, USA
05.2025 - Current
Managed daily Operations of summer camp, including scheduling staff shifts and overseeing the quality of instructors' facilitation skills.
Maintained a positive, enthusiastic attitude to encourage enjoyable outdoor experiences and grow positive customer feedback.
Maintained up-to-date knowledge of industry standards and training methodologies, continually improving service quality.
Managed Weekend Groups and services, being the main point of contact for visiting groups on site. Helping them with any issues and adapting schedules to their needs.
Trained and acquired Level 2 Practitioner certification, ACCT Training, all staff at YMCA Camp Marston, Rantree Ranch, and Camp Surf for Rockwall Belay sign-offs. 5 full training days have been done across all three camps for outdoor education and summer seasons.
Outdoor Activity Instructor
Centre Parcs Longleat
Warminster, wiltshire
11.2024 - 04.2025
Facilitated Challenge Course, Zip line and rock climbing at Centre Parcs Longleat
Facilitated Laser Combat, Paintball activities for large groups of families
Maintained up-to-date knowledge of industry standards and training methodologies, continually improving service quality.
Conducted quality and safety checks daily on all equipment and safety harnesses.
Empowered and encouraged young children to persevere with activities, building self-esteem and confidence.
Outdoor activty Team Leader: Health Centre
YMCA Camp Marston
Julian, California
05.2024 - 08.2024
My role involved documenting all campers medications/administration times
Being the main first aider on call 24/7, and Supporting staff around the site with any medical queries and issues
This role involved administration and organisational skills, sometimes managing medications and health information for over 180 participants per week
Developed open and professional relationships with team members to facilitate effective issue resolution.
Served first point of contact for parents, enforcing company policies, answering co-workers' questions and training new staff.
Outdoor Activities Manager
P&O Cruises
Southamoton, Hampshire
11.2022 - 05.2024
Company Overview: P&O Cruises/Carnival UK
Originally, an outdoor instructor was promoted to outdoor manager in 2023
My main duties were the overall running of the outdoor team, training them and maintaining high standards of safety
My responsibilities include scheduling team rotas and guest sessions throughout cruises
Keeping a tight inventory of all equipment, managing a budget and finding new ways to improve the course and the team to help maintain/exceed targets
My duties for this role were the instruction/coaching of guests while participating in the ropes course, and working closely with other members of the team for a well-rounded experience for all guests
Adapted activity plans to accommodate participants with special needs, ensuring inclusivity and accessibility.
Conducted regular equipment inspections and maintenance to uphold high standards of safety and functionality.
Developed and implemented comprehensive risk assessments for all outdoor programmes to maintain participant safety.
Analysed participant feedback to continually improve programme content and delivery methods.
During my evenings, I took a secondary role while on board The Seafarers Welfare Coordinator. These responsibilities included managing a committee of staff to plan, run and coordinate with the ship's company on what would be best needed to help keep morale and positive attitudes with the crew
Acquired the IAPA Rescuer/Instructor for adventure parks certification
Vertex Site PPE Inspection course
Outdoor activity Team Lead: Day Camp Specialist
Camp America YMCA
Camp Weaver, North Carolina
05.2022 - 09.2022
This role had me run the day camp operations for the camp
This involved managing 15-20 staff members hosting anywhere between 100-120 children a week, taking up a variety of roles to help with the running of the camp, interacting with parents daily and creating schedules for every week with different themes
Key achievements: Running a successful day camp operation, Staff training and staff wellbeing management, Being versatile in multiple activities to help where needed, Becoming a lifeguard, Working with the public/parents on a more frequent time period
Outdoor Centre Assistant
Tile Barn Outdoor Activity Centre
Brokenhurst, Hampshire
06.2021 - 03.2022
During the period from September 2020 to May 2021, I was studying at Solent University for a degree at Tile Barn. This was my work placement for that summer.
The job role involved teaching a variety of activities and general care of the site
Day-to-day roles were running activities, site maintenance and customer service
Key achievements: Learning how UK outdoor sites run, acquiring my GB archery qualification, looking after many different groups and customers, and learning a variety of team-building activities
Provided support to centre instructors and facilitators by preparing materials and equipment.
Conducted regular checks to maintain cleanliness and safety standards throughout the centre.
Coordinated setup and breakdown of rooms for various events, adhering to specific requirements.
Maintained up-to-date knowledge of centre programmes and services to advise visitors accurately.
Customer Service Advisor - Team Leader
Morrisons Supermarket
Warminster, Wiltshire
09.2016 - 09.2020
Worked at Morrisons, Warminster, from when I was 18 to the age of 23. They gave me the flexibility to leave and return in between my summer seasons at YMCA Camp Weaver 2017-2019
Managed customer complaints calmly and professionally, escalating complex matters to managers promptly.
Trained and supervised the team to deliver on store sales targets.
Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Outdoor Activity Team Lead: Activities Specialist
YMCA Camp Weaver
North Carolina
05.2019 - 10.2019
I was tasked with the scheduling of all of the camp's activities whilst supervising around 20-30 staff
I also stayed for two months of the outdoor education season and helped train the new OE staff on certain activities
Key Achievements: Taking an active role in training staff, leading activity sign-ups for all campers, Learning how to supervise 20-30 staff, keeping track of equipment for camp and reordering supplies
Range Sports Chief
YMCA Camp Weaver
North Carolina
05.2018 - 10.2018
I was in charge of three activity areas (Paintball, riflery and archery)
It was my responsibility that all three would run smoothly and help keep them in good condition for use all summer
Key Achievements: Running three activities over the summer, Creating new games for paintball, learning more about more equipment and how to maintain (rifles and bows)
Education
BA (HONS) - Adventure and outdoor management
Solent University
Southampton
09-2022
Level 3 Creative Media Production - Video Games Development
Wiltshire College
Trowbridge, Wilshire
07-2016
GCSEs -
Kingdown School
Warminster, Wiltshire
07-2013
Skills
Coaching mentality
Safety awareness
Safety and risk management
Team Management
Training staff to facilitate outdoor adventure activities