Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Jamie Curran

Chesterfield,Derbyshire

Summary

Enthusiastic Service Coordinator with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work history

Customer service coordinator

Envirogen Water Technologies
Alfreton, Derbyshire
10.2020 - Current
  • Scheduling service visits in with clients.
  • Coordinate timely engineer dispatch for machine breakdowns, ensuring swift customer support.
  • Coordinate daily engineer reports and ensure timely customer delivery.
  • Handle service department calls and shared inbox communications effectively.
  • Close completed jobs promptly for invoicing, ensuring seamless operations.
  • Organize subcontractor tasks, maintaining high service standards.

Team Member

Cineworld
Chesterfield, Derbyshire
03.2017 - Current
  • Assist customers at concessions and verify tickets, ensuring smooth service and satisfaction.
  • Conveyed product information effectively to customers, promoting sales.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Enhance customer experience through attentive service and problem-solving skills.


This is a part time role that I have continued to do (2 evenings a week) as it's something I enjoy doing.

Sales advisor

The Apprentice Team
Chesterfield, Derbyshire
02.2016 - 03.2017
  • Engaged with school leavers to promote apprenticeship opportunities.
  • Conducted outreach to employers, significantly improving recruitment processes and boosting apprenticeship placements.

Care assistant

Ashgate House Care Home
Chesterfield, Derbyshire
10.2012 - 12.2015
  • Provided compassionate dementia care, ensuring dignity and comfort.
  • Completed detailed documentation, enhancing care quality and accountability.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Education

GCSEs -

Deincourt Community School
Chesterfield, Derbyshire
09.2004 - 07.2009

BTEC Diploma - Computer Science

Chesterfield College
Chesterfield, Derbyshire
09.2009 - 09.2012

Skills

  • Data entry efficiency
  • Email correspondence
  • Order processing
  • Microsoft Office Suite
  • Data inputting
  • Data entry speed
  • Customer Service
  • Attention to Detail

References

References available upon request.

Timeline

Customer service coordinator

Envirogen Water Technologies
10.2020 - Current

Team Member

Cineworld
03.2017 - Current

Sales advisor

The Apprentice Team
02.2016 - 03.2017

Care assistant

Ashgate House Care Home
10.2012 - 12.2015

BTEC Diploma - Computer Science

Chesterfield College
09.2009 - 09.2012

GCSEs -

Deincourt Community School
09.2004 - 07.2009
Jamie Curran