Enthusiastic Service Coordinator with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Customer service coordinator
Envirogen Water Technologies
Alfreton, Derbyshire
10.2020 - Current
Scheduling service visits in with clients.
Coordinate timely engineer dispatch for machine breakdowns, ensuring swift customer support.
Coordinate daily engineer reports and ensure timely customer delivery.
Handle service department calls and shared inbox communications effectively.
Close completed jobs promptly for invoicing, ensuring seamless operations.
Organize subcontractor tasks, maintaining high service standards.
Team Member
Cineworld
Chesterfield, Derbyshire
03.2017 - Current
Assist customers at concessions and verify tickets, ensuring smooth service and satisfaction.
Conveyed product information effectively to customers, promoting sales.
Advised customers on menu items, providing recommendations and addressing allergy concerns.
Enhance customer experience through attentive service and problem-solving skills.
This is a part time role that I have continued to do (2 evenings a week) as it's something I enjoy doing.
Sales advisor
The Apprentice Team
Chesterfield, Derbyshire
02.2016 - 03.2017
Engaged with school leavers to promote apprenticeship opportunities.
Conducted outreach to employers, significantly improving recruitment processes and boosting apprenticeship placements.
Care assistant
Ashgate House Care Home
Chesterfield, Derbyshire
10.2012 - 12.2015
Provided compassionate dementia care, ensuring dignity and comfort.
Completed detailed documentation, enhancing care quality and accountability.
Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Manager - Automation & Controls at Veolia Water Technologies and Solutions(Formerly Known as GE Water Technologies)Manager - Automation & Controls at Veolia Water Technologies and Solutions(Formerly Known as GE Water Technologies)