Jamie Cooper
Market Weighton
Summary
As a highly motivated technology sales professional, I possess a passion and drive to excel in all endeavors I undertake. I am a dedicated team player with the initiative and autonomy to work independently, consistently completing tasks efficiently and effectively. My diverse skill set includes resilience, flexibility, and an eagerness to continuously learn and adapt.
I bring a strong work ethic and a desire to succeed, coupled with excellent communication and interpersonal skills. I thrive in goal-oriented environments where meeting deadlines and achieving targets is paramount. My experience spans both the public and corporate sectors, allowing me to effectively engage with a wide range of stakeholders. I frequently communicate and I am comfortable with proposing solutions to IT managers, C-suite executives and influencing key stakeholders within the business, adapting my communication style to meet their specific needs and priorities.
My ability to interact seamlessly with customers from various backgrounds, coupled with the adaptability to tailor my approach and demeanor to meet their unique needs, makes me a valuable asset in technology sales.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Despatch Cloud Limited
01.2024 - Current
- Heading up our shipping product from a commercial perspective, this involves feeding back ideas to our shipping product manager on how we can improve our product and user experience.
- Providing demonstrations of our shipping product
- Building and maintaining relationships with the couriers that we integrate with
- Attending regular face to face and virtual meetings with key contacts at couriers, with and without mutual customers present
- Referring customers to logistics partners based on their requirements
- Updating and providing feedback on the CRM
- Outbound prospecting by email, phone LinkedIn and networking events
- Monthly and quarterly business review meetings with key/strategic accounts
- Dealing with inbound leads and enquires about our product range, specialising in our shipping platform module
- Implementing a proactive approach, keeping our customers up to date with our key system updates and feature releases
- Maintaining a consistent level of communication, creating a feeling of value and reacting to any issues in a timely and effective manner
- Escalating any customer issues through the correct channels ensuring a resolution is reached
- Working with and supporting customers from SME to Enterprise size businesses from many different industries, including retail and large ecommerce brands.
Commercial Account Manager
Highlander IT Solutions Limited
08.2023 - 01.2024
- First point of contact for 20 SME accounts across many different verticals including manufacturing, construction, renewable energy and many more
- Prospecting via IQ blade, LinkedIn and other media/social media outlets
- Qualifying prospects and leads both over the phone, in person and email
- Cold calling prospective leads
- Mapping and executing discovery calls, uncovering cross selling opportunities both in house and across group
- Commercialisation of technical project and IT support documents
- Identifying opportunities across multiple areas of IT including – Networking, infrastructure both on premise and cloud, software licensing, Back up and disaster recovery, devices, modern workplace projects
- Attending face to face customer meetings both with and without an engineer present
- Collaborating with technical leads and engineers to find the best suited solution for the customer
- Timely updating of data into a CRM ensuring my sales forecast is up to date and accurate
- Attending networking and charity events
- Keeping my customers up to date with the latest technology trends and licensing/hardware changes.
Global Public Sector Account Manager
SoftwareOne Limited
01.2023 - 08.2023
- Initial point of contact for over 30 global public sector and not for profit accounts including a large number of higher education institutions in the UK
- Identifying new and cross-sell opportunities with existing customers providing a vendor agnostic approach to security and cloud
- Identifying new opportunities to strategically sell SoftwareOne led services to both new and existing customers
- Prospecting new customers using LinkedIn Navigator and other public access databases
- Cold calling and cold emailing around sector specific challenges
- Informing customers of changes to licensing/services and industry trends
- Development and upkeep of sector specific and industry knowledge
- Searching Tender portals to identify potential opportunities
- Submitting tenders on major Public Sector frameworks such as CCS and G-cloud
- Collaborating with solution specialists to provide proposals for customers
- Working autonomously remotely and in an office environment
- Attending in person customer meeting both with and without a solution specialist
- Providing and maintaining an accurate and up to date sales forecast
- Dealing with multiple opportunities at different stages at the same time
- Arranging in person and online customer meetings
- Working to exceed quarterly and annual targets.
Premier Account Manager
Phoenix Software Limited
03.2022 - 12.2022
- Primary point of contact for 60 spending and non-spending further/higher education accounts
- Answering email and phone enquiries in a timely manner
- Working autonomously both remotely and in an office environment
- Identifying opportunities and engaging the correct overlays to provide the best solution for the customer
- Creating and maintaining a vibrant sales pipeline on internal CRM to achieve a monthly/quarterly target
- Informing customers with the latest updates/offers on software and new product rollouts
- Cold calling and conversion of cold customers to warm, assisting them in achieving key business objectives
- Managing strategic relationships with vendors and undertaking regular product training
- Taking multiple opportunities through an end-to-end sales cycle at the same time
- Maintaining longstanding working relationships with customers
- Developing knowledge of public frameworks to ensure successful tender submissions
- Constant advancement of knowledge in a number of different IT specific areas
- Liaising daily with industry-leading vendors to achieve the best solution for customers
- Collaborating with colleagues in person and on Microsoft teams
- Scheduling of in-person and virtual meetings with customer and overlays
- Diversifying and growing of account portfolio across business verticals.
Sales Support/Internal Account Manager
Phoenix Software Limited
11.2020 - 03.2022
- Tracking team progress using an integrated KPI tracker
- Creating quotes on an enterprise sales system
- Replying to emails and taking phone calls from customers and colleagues
- Working towards a monthly/quarterly team revenue target
- Prospecting potential customers using LinkedIn and marketing leads
- Cold calling potential customers
- Working with vendors and distributors to obtain the best pricing for end users
- Creating and managing email campaigns
- Collaborating with colleagues on sales campaigns.
Gym Senior Supervisor/ Head Personal Trainer
The Box - Health and Fitness Studio (Darwin Escapes)
01.2020 - 11.2020
- Ensuring my team are hitting KPI’s both financial and customer based
- Setting gym membership sales targets
- Replying to gym enquiry emails/setting up consultations with prospective customers
- Cold calling leads from a tracker and ensuring the prospect to member conversion is a smooth process
- Providing bespoke nutritional and training programmes
- Member engagement and feedback gathering in order to provide a better customer experience
- Hosting monthly team meetings where any issues or concerns are dealt with, briefing on sales strategies and current promotions as well as providing updates to staff on the Gym’s performance statistics
- Gym memberships, personal training and nutritional service sales in person via phone and email
- Daily online gym health and safety audits
- Dealing with any issues reported to myself by staff or gym members/clients
- Creating class timetables
- Booking external instructors
- Ordering of cleaning materials and supplements
- Responsible for the induction and training of new staff members
- Construction of the monthly work rota
- Dealing and approving holiday and shift requests
- Attending monthly head of department meetings and giving a briefing on the performance of the gym.
Owner
Revolution Fitness
03.2016 - 12.2019
- Overseeing the smooth operation of the gyms running on a day-to-day basis
- Tailoring programmes and personal training packages to an individual’s needs and goals
- Social media marketing campaigns and follow up sales enquiries
- Gym membership sales via phone, in person, email and social media
- Creating a rapport with new members, providing inductions so the equipment can be used safely
- Ensuring the equipment is serviced and Health and Safety compliant
- Balancing petty cash and banking whilst also ensuring that all bills and direct debits are processed and paid in a timely manner
- Member to personal training client conversion
- Business and financial planning, ensuring the accounts are in order
- Supplement and beverage advice and sales
- Creating nutritional plans and providing a daily nutritional guidance service
- Creating email lists for potential clients and members
- Booking consultations over the phone and email.
Education
Sport Exercise Science
York College
01.2014
Skills
- Negotiation
- Customer service
- Problem solving
- Rapport building
- Solution based selling
- Strategic perspective
- Adaptability
Personal Information
Driving License: Full, clean driving licence and use of vehicle
References
Available on request
Hobbies and Interests
- Resistance and Cardio training
- Hiking / Trail Running
- Reading non-fiction
- MMA
Additional Qualifications
- A number of IT Vendor accreditations including – Rurbik, Checkpoint and Beyond Trust
- Microsoft 365 Fundamentals
- AWS Cloud Practitioner
Timeline
Business Development Manager
Despatch Cloud Limited
01.2024 - Current
Commercial Account Manager
Highlander IT Solutions Limited
08.2023 - 01.2024
Global Public Sector Account Manager
SoftwareOne Limited
01.2023 - 08.2023
Premier Account Manager
Phoenix Software Limited
03.2022 - 12.2022
Sales Support/Internal Account Manager
Phoenix Software Limited
11.2020 - 03.2022
Gym Senior Supervisor/ Head Personal Trainer
The Box - Health and Fitness Studio (Darwin Escapes)
01.2020 - 11.2020
Owner
Revolution Fitness
03.2016 - 12.2019
Sport Exercise Science
York College
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