Jamie Cook
Billingshurst,West Sussex
Summary
Dynamic and professional individual with a strong foundation in communication, problem analysis, and organisational skills. Demonstrates exceptional customer service orientation and adaptability, thriving under pressure while maintaining a methodical approach. Confident and organised, with the ability to multitask and quickly interpret complex information. Career goals include leveraging interpersonal skills to enhance team collaboration and drive organisational success.
Overview
30
30
years of professional experience
Work history
Team leader - removal porter
Bournes Moves
Cranleigh, Surrey
05.2021 - Current
- Facilitate customer relocations through effective communication and understanding of needs.
- Assist clients in optimising packing strategies for better space utilisation.
- Safely & securely pack household and personal possessions
- Handle customer complaints professionally to enhance service quality.
- Ensure vehicle cleanliness through regular washing and interior maintenance.
- Coordinate daily tasks, ensuring smooth workflow within the team.
- Drive various vehicles up to 3.5 tonnes
- Create a productive work environment to promote high performance and quality.
Drivers Mate
DHD
01.2006 - 04.2021
- Assisted in delivering packages efficiently and on time.
- Measured routes to ensure customer satisfaction through timely deliveries.
- Supported logistical planning to optimise road time and load management.
- Checked items against delivery sheets and PDA for accuracy.
- Inspected vehicles before and after trips to ensure safety of loads.
- Contacted customers to confirm delivery times and provide updates.
- Helped with unloading goods upon arrival at delivery points.
- Removed packaging and arranged items as per customer specifications.
- Obtained delivery signatures on paperwork and PDA for records.
Painter & Decorator
Cardy Construction Ltd
Ramsgate, Kent
01.2004 - 01.2006
- Preparing painting surfaces by washing walls, repairing holes, or removing old paint
- Mixing, matching, and applying paints and other finishes to various surfaces
- Providing decorative and faux finishes as the project requires
- Handling planning and prep work in an efficient manner
- Preparing the surrounding area by covering with cloth or plastic to prevent messes
- Moving furniture and equipment as necessary to reach the entire surface of the project
- Calculating the amount of materials and time required for said project
- Removing fixtures such as door knobs and light switch covers
- Taping off areas as needed
- Choosing and purchasing paint, brushes, and other supplies from vendors
- Quoting and negotiating job prices
- Cleaning up supplies and replacing fixtures when project is complete
- Communicating with clients to ensure they're getting the look they're hoping for
Fairfield & Payne
01.1996 - 01.2004
- Apprenticeship role alongside completing Painting and Decorating NVQ's Level 1, 2 and 3.
- Measuring surface areas and working out how much paint or wall covering is needed
- Preparing the materials, you need
- Stripping off old wallpaper or layers of paint
- Filling holes and cracks and making sure surfaces are level
- Covering surfaces with primer and undercoat
- Mixing paint to the right shade, often using computerised colour-matching equipment
- Applying coats of paint, hanging wallpaper and adding special finishes like glazes or marbling
- Tidying up after finishing, and cleaning your tools
Education
7 GCSE's -
Painting and Decorating NVQ Level 1 - Painting and decorating including preparing surfaces, working efficiently, applying wallpapers and basic specialist paint finishes
Painting and Decorating NVQ Level 2 Diploma - Decorative Finishing - Painter and Decorating (Construction) - Decorative finishing
Painting and Decorating NVQ Level 3 - Painting (Supervisory)
Skills
- Strong communication skills
- Problem analysis and problem solving
- Organisational skills
- Customer service orientation
- Adaptability
- Ability to work under pressure
- Excellent communication
- Interpersonal skills
- Professional
- Confident
- Organized
- Methodical
- Ability to multitask
- Quickly interpret complex information
References
On request
Timeline
Team leader - removal porter
Bournes Moves
05.2021 - Current
Drivers Mate
DHD
01.2006 - 04.2021
Painter & Decorator
Cardy Construction Ltd
01.2004 - 01.2006
Fairfield & Payne
01.1996 - 01.2004