Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Connell

Flitwick,Bedfordshire

Summary

Customer-focused Team Leader demonstrating conflict resolution skills and a commitment to delivering quality service. Engages effectively with customers to ensure positive experiences and satisfaction. Supports team cohesion through strong interpersonal relationships.

Overview

12
12
years of professional experience

Work History

Team Leader

Co-op
Flitwick
2021.12 - Current
  • Resolved complex customer enquiries, disputes and complaints.
  • Delivered quality service with friendly and professional demeanour.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.

Home Maintenance/Construction

LT Building
2017.03 - 2019.09
  • Developed understanding of various aspects of home construction and upkeep
  • Collaborated with team members to achieve target results.

Kitchen Porter

Cafe Rouge
2014.08 - 2017.02
  • Supported head chef in meal prep tasks, chopping vegetables, and preparing food for efficient service delivery.
  • Washed and put away cookware, utensils and dishes.
  • Monitored inventory storage areas and periodically rotated stock to move oldest products and support freshness.
  • Swept, vacuumed, polished and mopped hard floors within establishment.

Education

NVQ Level 2 - Carpentry

Bedford College
Bedford
2011-01

NVQ Level 1 - Construction

Bedford College
Bedford

Skills

  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Team supervision
  • Problem solving

Timeline

Team Leader

Co-op
2021.12 - Current

Home Maintenance/Construction

LT Building
2017.03 - 2019.09

Kitchen Porter

Cafe Rouge
2014.08 - 2017.02

NVQ Level 2 - Carpentry

Bedford College

NVQ Level 1 - Construction

Bedford College
Jamie Connell