Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Clark

Bowmanville

Summary

Energetic Account Manager with 3 years' experience in driving client revenue streams through renewals and upsells, resulting in a 33% increase in client retention. Leveraging a strong background in building long-term client relationships, strategic planning, and value-oriented approach. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Manager

CACI Ltd
11.2022 - Current
  • Cultivated and nurtured relationships with over 80 clients within the public sector, including local and central government organizations, NHS, and Russel Group Universities
  • Successfully closed £707,520 in gross sales, net sales of £625,487; encompassing renewals, upsells, and new business opportunities
  • Achieved a 33% increase in customer retention by strategically extending license terms, with an average sales value of £15,146
  • Developed and executed strategic account plans, consistently identifying, and capitalizing on opportunities for upselling and cross-selling services
  • Expanded responsibilities to account manage NHS England, overseeing 42 Integrated Care Board clients that generate £1,200,000 in revenue over a two-year period
  • Functioned as the primary point of contact for clients, proactively addressing inquiries, resolving issues, and ensuring customer satisfaction, attaining an exceptional NPS score of 57
  • Collaborated with marketing to devise and implement campaigns, demonstrating thought leadership through a well-attended webinar to over 50 clients, resulting in £18,500 in sales
  • Directed weekly client presentations to eliminate single points of failure, streamline client onboarding processes, and identify upsell opportunities; notably presented to the Scottish Government, a potential deal worth £500,000 involving 32 Scottish authorities
  • Successfully negotiated and managed contracts, including Crown Commercial G Cloud 13.

Account Executive

Tollring
11.2020 - 11.2022
  • Managed a portfolio of 25 small to medium enterprise customers accounts including C-Suite and senior management from sales, IT, and HR departments, generating an annual revenue of £20,000
  • Achieved milestone deals, closing Tollring's first direct enterprise end-customer deal at £3,000 and securing a 1-year reseller valued at £2,300
  • Negotiated agreements included obtaining product feedback and a case study
  • Handled direct end-customer sales, identifying B2B opportunities, conducting tailored product demos, and onboarding customers.

Education

BSc Hons Geography -

The University of Hull
01.2020

A-levels -

Glyn School

Skills

  • Steps to value
  • Value selling
  • Customer service
  • Presentations
  • Account Management
  • Customer Service

Certification

  • Diadem Sales Coaching: Strong Relationships and Communications Programme
  • Sandler Training: Sales Development Programme

Timeline

Account Manager

CACI Ltd
11.2022 - Current

Account Executive

Tollring
11.2020 - 11.2022

BSc Hons Geography -

The University of Hull

A-levels -

Glyn School

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Jamie Clark