Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Personal Information
Timeline
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Jamie Carter

Bridgwater

Summary

My varied work experience, ranging from van driving and warehouse tasks to office and call centre roles, highlights my adaptability and strong work ethic. I thrive in diverse environments, effortlessly employing different methods to tackle challenges and ensure the best outcomes.


I have a solid background in customer service, consistently performing well in roles that require clear communication and problem-solving. My experiences in coaching football for under 7s and providing sports coaching for children with disabilities have reinforced my commitment to empathy, active listening, and understanding. These skills are at the heart of my approach to encouraging and supporting others.


Studying online has enhanced my self-motivation and adaptability, further deepening my understanding of human behaviour and the complexities of individual experiences. Completing a Level 2 ICT Diploma has equipped me with technical skills that complement my practical experience.


I am genuinely excited about the prospect of integrating my diverse skill set into a role where I can utilise my practical skills in customer service, problem-solving, and teamwork. My hands-on experience and dedication to efficiency position me to make a positive impact in any role.

Overview

1
1
year of professional experience

Work history

Youth Engagement Lead

YMCA
06.2024 - Current

I support young people (16-24) in supported accommodation, helping them develop the skills they need to live independently. Working closely with colleagues, landlords, and external services, I build positive relationships to ensure a smooth transition for each young person. My role involves guiding and encouraging them to manage their accommodation, make positive choices, and work towards long-term independence.

I often work alone, so I’m confident in handling challenges and supporting young people with complex needs while maintaining a safe and supportive environment.

Education

Level 2 ICT Diploma - IT Systems Support

JBC skills

Diploma - Photography

Institute of Photography

Level 1 coaching badge -

Football Association

Bachelor of Arts - Criminology and Psychology

The Open University

Skills


Problem-Solving Skills

In my study of criminology and psychology, my passion for people drives my problem-solving abilities Fuelled by a desire to understand and assist others, I excel in analysing situations, fostering creativity, and approaching complex issues with warmth and determination, seeking innovative solutions for positive impact



Critical Thinking Skills

In psychology and criminology, I applied critical thinking to unravel complex matters Whether analysing psychological research or deciphering crime data, my approach involves careful examination, contributing to a deeper understanding of complex issues



Time Management and Prioritisation

My experience at Open University, honed my self-motivation and time management skills Studying online required me to independently manage coursework, assignments, and exams, demonstrating my adaptability and commitment to meeting academic deadlines



Customer Service

With my background in customer service, I bring warmth and empathy to every interaction, ensuring clear communication and effective problem-solving I take pride in swiftly addressing challenges and providing simple solutions, always focused on ensuring satisfaction Guided by a genuine dedication to understanding and assisting others, I'm well-suited for teaching or support roles where empathy and support are crucial








Personal Qualities and Skills


  • Empathetic Communication: I excel in conveying thoughts and ideas with warmth and understanding, fostering genuine connections and meaningful interactions with others


  • Sensitivity and Compassion: My heartfelt empathy towards others' emotions and experiences creates a nurturing and inclusive atmosphere where everyone feels valued and supported


  • Collaborative Spirit: I thrive in team environments, fostering a sense of camaraderie and cooperation to achieve shared objectives, while celebrating individual strengths and contributions


  • Patience and Serenity: Even in challenging circumstances, I radiate calmness and patience, offering a steady presence and unwavering support to those in need


  • Counselling and Support: My innate ability to actively listen without judgement allows me to provide empathetic guidance and encouragement to individuals seeking personal growth and development






Affiliations

  • I'm currently immersed in learning French, finding joy in discovering a new language and culture. Outside of language learning, I prioritise keeping fit through activities like running and playing 5-aside football, which not only keeps me physically active but also fosters camaraderie and teamwork. In my downtime, I indulge in gaming, finding it both entertaining and a great way to unwind. Additionally, I have a passion for reading, exploring various genres and expanding my knowledge and imagination through literature.

Custom

References available upon request.

Personal Information

Timeline

Youth Engagement Lead

YMCA
06.2024 - Current

Level 2 ICT Diploma - IT Systems Support

JBC skills

Diploma - Photography

Institute of Photography

Level 1 coaching badge -

Football Association

Bachelor of Arts - Criminology and Psychology

The Open University

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Jamie Carter