Strategic communications and media professional with over 10 years' experience delivering high-profile communications, media relations and crisis management across elite professional sport and complex organisations. Proven track record of protecting organisational reputation, leading communications in high-pressure environments and building trusted relationships with senior leaders, governing bodies and national and international media.
Overview
10
10
years of professional experience
Work History
Media Operations Manager
England & Wales Cricket Board (ECB)
03.2026 - Current
Lead the planning and delivery of media operations for England Men's and Women's international cricket teams across the sport's highest-profile events, including Test Matches, ICC World Cups and bilateral international series.
Coordinate matchday media operations, managing press facilities, press conferences, mixed zones, photographer operations and media logistics to deliver a world-class experience.
Manage the end-to-end media accreditation process, acting as a key point of contact for journalists, broadcasters, photographers and international media.
Build and maintain strong relationships with internal departments, venues, governing bodies and external media partners to ensure seamless operational delivery.
Produce and manage clear operational communications, responding to media enquiries and ensuring timely, accurate information is shared with stakeholders.
Operate effectively in high-pressure, live-event environments, balancing competing priorities while maintaining exceptional attention to detail and consistently delivering to tight deadlines.
Senior Media and Communications Manager
Sussex Cricket
02.2022 - 05.2026
Led all matchday media and communications operations for Sussex Cricket's professional Men's and Women's teams, delivering high-quality content and media activity in fast-paced, live sporting environments.
Planned and delivered matchday communications, including live updates, post-match reporting, player interviews, press conferences and media liaison across domestic and international fixtures.
Produced engaging written and digital content to tight deadlines, ensuring timely, accurate and consistent messaging across the club's digital and media channels.
Acted as the primary point of contact for media, managing press enquiries, coordinating interview requests and building strong relationships with local and national journalists.
Developed and delivered communications plans that enhanced the visibility and reputation of the club's Men's, Women's and Disability teams.
Conceived and delivered the club's first integrated Media Day, bringing together the Men's, Women's and Disability teams to increase media engagement and create new storytelling opportunities.
Worked closely with players, coaches and senior leadership to prepare key messaging, coordinate media opportunities and ensure a consistent club voice across all communications.
Communications Coordinator
Paxton Access Ltd
11.2020 - 02.2022
Produced creative content for global internal and external audiences across multiple channels, resulting in a 7% increase in media coverage.
Project managed five new product launches, achieving 100% of sales targets through multi-channel strategic campaigns.
Collaborated with product teams to develop technical documentation and training guides, streamlining onboarding and reducing support queries by 12%.
Authored and curated engaging stories for staff newsletters and the company magazine, boosting internal readership and staff engagement by 8%.
Incident Communications Manager
Gatwick Airport Ltd
04.2016 - 09.2020
Led the crisis communications response to closure of Gatwick Airport as result of the COVID-19 pandemic.
Executed real-time internal and external communications during major incidents and crises.
Developed a crisis communications bible to brief Senior Executives responding to local, national and international media.
Designed and implemented new streamlined processes for incident response and crisis communication, reducing information response times by up to 25%.
Education
BA Hons Degree - Global Media Practice
Bournemouth University
01-2015
A-Levels - Media Studies, Film Studies and IT
Hazelwick School Sixth Form
GCSEs - Eight qualifications from A* - C Grade
Hazelwick School
01-2009
Digital Marketing Principles
Chartered Institute for Marketing
01-2024
Video Production Training for Storytellers in Sport
British Film Institution
01-2023
Skills
Content Creation
CRM Management
Video Production
Video Editing
Adobe Creative Suite
Digital Marketing
Crisis Communications
Public Relations
Content Marketing Strategy
Copywriting and Storytelling
Project management
Media relations
Custom
Chris Kerr, Media Operations Manager, chris.kerr@ecb.co.uk
Sam Holder, People Director - Sussex Cricket, sam.holder@sussexcricket.co.uk
Timeline
Media Operations Manager
England & Wales Cricket Board (ECB)
03.2026 - Current
Senior Media and Communications Manager
Sussex Cricket
02.2022 - 05.2026
Communications Coordinator
Paxton Access Ltd
11.2020 - 02.2022
Incident Communications Manager
Gatwick Airport Ltd
04.2016 - 09.2020
BA Hons Degree - Global Media Practice
Bournemouth University
A-Levels - Media Studies, Film Studies and IT
Hazelwick School Sixth Form
GCSEs - Eight qualifications from A* - C Grade
Hazelwick School
Digital Marketing Principles
Chartered Institute for Marketing
Video Production Training for Storytellers in Sport
Operations and Social Media Manager at Big Ads Printing and Advertising L.L.C.Operations and Social Media Manager at Big Ads Printing and Advertising L.L.C.