Jamie Brooks
Dovercourt,Essex
Summary
I am a passionate and capable individual with a flair for and enjoyment in a busy working environment. I am conscientious, reliable, adaptable, punctual, well-motivated and a hard worker. I enjoy working as part of a team as well as working on my own initiative. I have significant previous experience in front line and management roles within the railway industry, having started at entry level and worked my way up to managerial positions. I joined Network Rail as a Crossing Keeper in 2002. I have subsequently gained experience within the business in several areas, having moved to a Flexi Crossing Keeper and then the signalling grades from a Resident Grade Signaller to a Shift Signaller Manager at Colchester PSB, then moving to become a Train Running Controller at Romford Rail Operating Centre. I then moved to the managerial side of the business in 2020 as a SDM (Service Delivery Manager) at Liverpool Street SDC (Service Delivery Centre). I see problem solving as a key part of my day-to-day work whether in relation to members of staff or in respect of operational issues. I am keen to progress within the industry, develop myself and believe the above demonstrates that I have the skills and motivation to do so within the rail sector. References available on request.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Train Running Controller
Network Rail
Romford, Essex
2020.10 - Current
- Manage train services on the network to meet the agreed train plan during both normal operations and disruptive events
- Deliver targets for Network Rail and Train Operator franchises, including PPM and other customer targets
- Manage the application and delivery of contingency and service recovery plans to minimise delays and cancellations
- Lead and manage the performance of the daily train plan, taking early action to minimise customer disruption
- Ensure effective management of rolling stock and train crew resources
- Communicate effectively regarding train performance and train regulation with signal boxes and relevant train operators.
- Deal with emergency incidents and give direction to the stakeholders, signallers and other operational staff members.
Service Delivery Manager
Network Rail
Liverpool St Service Delivery Centre
2021.08 - 2022.08
- Managed a team of Signallers and Service Delivery Supervisors at London Liverpool Street IECC for the GE Inner route
- Maintained relationships with train operators MTR Elizabeth Line, GA, ARL, and c2c
- Ensured the safe operation of the railway, worked alongside different departments, and participated in projects such as Crossrail, 21st Century Ops, Liverpool Street Platform redesign, and Traffic Management
- Provided operational support and guidance, acted as strategic command during disruption, and developed staff
- Created Personal Development Plans (PDPs) for various staff members to facilitate their growth and career progression
- Assisted with contingency plans during disruptive events and promoted safety leadership across the SDC.
Shift Signaller Manager
Network Rail
Colchester PSB
2015.08 - 2020.10
- Managed the daily operations, ensuring the delivery of the train plan to a high standard
- Managed staff welfare, led the team during disruptions, and acted as an assessor of safety-critical communications and non-technical skills
- Promoted continuous development and improvement of staff and acted as the point of contact for ERCO and Control.
Signaller
Network Rail
Colchester PSB
2004.08 - 2015.08
- Managed the daily train plan and ensured the safe passage of passenger and freight services
- Acted under emergency circumstances and provided protection for staff attending and dealing with incidents
- Maintained operational leadership during safety communications and protected staff during incidents and routine maintenance.
Signaller
Network Rail
Clacton SB
2003.08 - 2004.08
- Managed the safe passage of passenger and freight services across the route
- Acted under emergency circumstances and provided protection for staff attending and dealing with incidents
- Maintained operational leadership during safety communications and protected staff during incidents and routine maintenance.
Flexi Crossing Keeper
Network Rail
Outer
2002.08 - 2003.08
- Managed the safety of passenger and freight services across the route
- Ensured safety at all level crossings for members of the public using Network Rail infrastructure.
Crossing Keeper
Network Rail
Chitts Hill
2002.01 - 2002.08
- Managed the safety of passenger and freight services across the route
- Ensured the safety of level crossing users, including Network Rail staff and the public.
Education
City and Guilds – Motor Mechanics -
Colchester Institute
Colchester 2001.09 -
GCSE x 8 -
Harwich and Dovercourt High School
Harwich 1995.09 - 1999.09
Rules trained. - undefined
Internal Railway Education
Qualified assessor. - undefined
Internal Railway Education
Management training. - undefined
Internal Railway Education
GNVQ in Science - Science
Harwich and Dovercourt 6th Form College
Harwich, Essex 2000.09 - 2001.08
Skills
- Commercial Awareness: Developed through managing service delivery operations and ensuring cost efficiency while maintaining service standards
- IT Skills: Proficient in report writing and using information and operational data
- Understanding of Railway Industry Structure and Responsibility: Gained through long tenure and various roles within the railway industry
- Employee Relations: Experience in managing employee relations issues, ensuring effective communication and resolution
- Investigatory Skills: Skilled in conducting Root Cause Analysis to identify and implement corrective actions
- Decision-Making and Assertiveness: Developed through high-pressure roles requiring quick and effective decisions
- Planning and Organisation: Essential for managing shifts, delivering services efficiently, and leading during incidents
- Customer Focus: Consistently prioritised understanding and meeting customer needs in service delivery roles
- Safety Leadership: safety culture across various roles, ensuring compliance and safety awareness
- Engaging leadership style
- Detailed reporting
- Driving Licence: Full UK driving licence, providing mobility and flexibility
Personal Information
Date of birth: 04/22/1983
References
Available on request.
Affiliations
- Fitness
- Rugby
- Garden Landscaping
- Spending time with family
- Paddle boarding
Accomplishments
I received 3 Scorecard Superstars and a high five in 2023
Timeline
Service Delivery Manager
Network Rail
2021.08 - 2022.08
Train Running Controller
Network Rail
2020.10 - Current
Shift Signaller Manager
Network Rail
2015.08 - 2020.10
Signaller
Network Rail
2004.08 - 2015.08
Signaller
Network Rail
2003.08 - 2004.08
Flexi Crossing Keeper
Network Rail
2002.08 - 2003.08
Crossing Keeper
Network Rail
2002.01 - 2002.08
City and Guilds – Motor Mechanics -
Colchester Institute
2001.09 -
GNVQ in Science - Science
Harwich and Dovercourt 6th Form College
2000.09 - 2001.08
GCSE x 8 -
Harwich and Dovercourt High School
1995.09 - 1999.09
Rules trained. - undefined
Internal Railway Education
Qualified assessor. - undefined
Internal Railway Education
Management training. - undefined
Internal Railway Education