Jamie Ashcroft
Southend-On-Sea,Essex
Summary
Proactive Junior Front of House Manager focused on enhancing customer experiences through effective engagement. Directs staff in daily assignments to uphold restaurant reputation and achieve service excellence. Utilises coaching techniques to boost team morale and improve employee skills.
Overview
1
1
Language
4
4
years of professional experience
Work History
Junior Front of house manager
Wagamama
Southend-On-Sea, Essex
02.2024 - Current
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Ran operations successfully according to industry best practices and owner standards.
Warehouse Operator
Restore
Southend-On-Sea, Essex
11.2022 - 01.2024
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Packaged goods for dispatch, ensuring items were securely wrapped and labelled correctly to meet delivery schedules.
- Loaded and unloaded delivery vehicles, handling goods with care to avoid damage and ensure efficient distribution.
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Stayed within health and safety standards by closely monitoring surroundings during tasks and wearing PPE.
Education
Bachelor of Arts - History and the medieval world
University of Winchester
Winchester01-2020
Skills
- Food safety practices
- Retail management
- Customer service
- Customer engagement
- Team Leadership
- Team building
- Staff training
- Conflict resolution
- Critical thinking
- Positive attitude
Languages
English
First Language
Hobbies and interests
- Pool
- Football
Timeline
Junior Front of house manager
Wagamama
02.2024 - Current
Warehouse Operator
Restore
11.2022 - 01.2024
Bachelor of Arts - History and the medieval world
University of Winchester