Jamie Appleton
Brighton,East Sussex
Summary
A driven and personable insurance professional, hoping to transition to a career best suited to a highly analytical and detail-oriented individual. Previous experience across administration and customer service within the insurance and pension industries, supplemented by an exceptional academic background and skillset within data handling/analysis amongst psychological and marketing contexts. An efficient and confident communicator, proficient in servicing clients and customers to an excellent standard within a fast-paced environment. Highly enthusiastic to now utilise these skills in a challenging and friendly environment with a potential for significant career growth.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
International Case Manager
Mayday Assistance
Brighton, Brighton and Hove
2024.09 - Current
- Authorised payment to Hospitals and medical providers in line with customary treatment cost and policy limits/conditions
- Coordinated international claims and managed communication between clients and service providers to facilitate resolution of complex cases
- Developed comprehensive case files by documenting interactions and maintaining accurate records
- Assisted clients in navigating local resources and services during emergencies and crises
Customer service representative
MUFG Pension & Market services
Bournemouth, England
2024.04 - 2024.09
- Applied knowledge of payroll and pension applications (E.g. Sage, Brightpay, Quickbooks) to help diagnose and resolve employer issues with compliance to pension regulation
- Utilised clear and concise communication skills to provide technical assistance to customers regarding payroll calculations and pension claims
- Assisted clients seeking to establish new pension schemes with set-up and payment options
Travel Claims Handler
AIG
Brighton, Brighton and Hove
2023.09 - 2024.01
- Ownership of the claims cycle from inception to payment
- Proactively resolved both written and verbal complaints and queries from customers regarding active claims
- Maintained high levels of accuracy whilst reviewing and validating claims documentation
Call Centre Agent
The Telemarketing Company
Brighton, Brighton and Hove
2022.10 - 2023.08
- A dynamic call centre environment requiring seamless adaptation to varying campaign and client demands
- Campaigns included travel insurance claims handling on behalf of Allianz and lead generation on behalf of Person Centred Software
Education
Master of Science - Marketing & Consumer Psychology
University of Sussex
Brighton 2021.09 - 2022.10
Bachelor of Science - Psychology
University of Sussex
Brighton 2018.09 - 2021.06
A-Levels - History, Psychology, Philosophy
Poole Grammar School
Poole 2016.09 - 2018.06
Timeline
International Case Manager
Mayday Assistance
2024.09 - Current
Customer service representative
MUFG Pension & Market services
2024.04 - 2024.09
Travel Claims Handler
AIG
2023.09 - 2024.01
Call Centre Agent
The Telemarketing Company
2022.10 - 2023.08
Master of Science - Marketing & Consumer Psychology
University of Sussex
2021.09 - 2022.10
Bachelor of Science - Psychology
University of Sussex
2018.09 - 2021.06
A-Levels - History, Psychology, Philosophy
Poole Grammar School
2016.09 - 2018.06