Jamie Allen

At Bransford Golf Club, I worked as part of the hospitality team, gaining hands-on experience. Covering bar service, food service, and kitchen support. I became confident in handling customer orders, maintaining cleanliness, and hygiene standards. At times, it was a fast-paced environment where I strived to deliver excellent customer service.

My supervisor and team were happy with my performance in this job, where I was also given a list of tasks to complete during my shift to ensure the smooth operation of the clubhouse.

Amongst demonstrating good customer service practices at front of house I also;

• Removed waste and inadequate food items regularly to keep work spaces neat and clean.
• Handled cleaning chemicals in line with safe use guidance.
• Facilitated smooth communication between kitchen and front-of-house teams to enhance customer dining experience.
• Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
• Maintained cleanliness and organisation of kitchen stations and storage areas.
• Assisted chefs by preparing simple salads, sandwiches and sides.
• Completed daily cleaning and restocking checklists to support kitchen operations.
• Followed all rules and regulations related to safe food handling, preparation and storage.
• Kept all utensils, dishes and glasses clean and ready for customer use.
• Disposed of kitchen waste and recycling appropriately.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Maintained clean, safe working environments to eliminate accident risks.

• Handled nervous animals with care and compassion to build positive, trusting relationships.