James Kieran New
Rhyl
Summary
Dynamic professional with expertise in Microsoft Office Suite and web applications, demonstrating strong organisational skills and adaptability. Proven track record in managing spreadsheets, creating documents, and designing presentations. Leadership abilities combined with creative problem-solving drive efficiency and enhance communication. Committed to implementing innovative solutions for improved productivity.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
HOUSING REGISTER ADVISOR
CARTREFI CONWY
Abergele
04.2024 - 01.2026
- Collaborate with other advisors within the team to share knowledge and best practices.
- Responded promptly to client inquiries and addressed concerns effectively.
- Exceeded client expectations through exceptional service and personalized attention.
- Evaluate housing register applications in line with local authority allocation policies.
- Verify applicants' eligibility and housing need by reviewing documentation and conducting interviews.
- Prioritise applications based on criteria such as homelessness, overcrowding, medical need, and local connection.
- Offer accurate and tailored advice to applicants on social housing, housing options, and the bidding process.
- Explain housing policies and procedures clearly, including banding and points systems.
- Maintain and update housing register records and applicant information.
- Ensure timely processing of new applications, renewals, and changes of circumstances.
- Identify and support vulnerable applicants, including those facing homelessness or with additional support needs.
- Signpost or refer to internal and external support services, such as homelessness prevention teams, social services, or welfare support.
- Respond promptly to enquiries via phone, email, and in person.
- Maintain a professional and empathetic approach when dealing with sensitive housing issues.
- Adhere to legislation, data protection, and local housing policies.
- Keep accurate and up-to-date records of all applicant interactions, assessments, and outcomes.
- Keep up to date with housing legislation and policy changes.
- Participate in training and team meetings to share knowledge and improve service delivery.
RECRUITMENT RESOURCER / CONSULTANT
HVAC RECRUITMENT
St Asaph
01.2022 - 04.2024
- Generated £100,000 in billings in the first 12 months; resourced £110,000 in revenue since Oct 2023.
- Matched candidates with roles based on career aspirations and client requirements.
- Conducted interviews, negotiated salaries, ensured legal compliance, and managed DBS checks.
- Delivered market insights and feedback to clients; maintained strong client relationships via meetings and events.
- Led weekly team meetings; assisted in onboarding and training new team members.
- Used MS Office for administrative tasks, including monthly billing forecasts.
GENERAL LABOURER
KEN REECE BUILDERS
Rhyl
03.2020 - 01.2022
- Provided domestic repair, maintenance, roofing, and extension-building support.
- Adapted to multiple trades and roles during the COVID-19 pandemic.
CRICKET COACH & LEARNING SUPPORT ASSISTANT
TAURANGA BOYS' COLLEGE
09.2019 - 03.2020
- Coached multiple age groups (12-19) in cricket; mentored a player selected for NZ U19s.
- Supported students with behavioural and learning difficulties in the classroom.
- Led group activities and assisted in delivering differentiated instruction across subjects.
- Company Overview: New Zealand
CALL CENTRE ADMINISTRATOR
HCA HEALTHCARE
Prestatyn
02.2016 - 09.2019
- Handled over 10,000 patient calls monthly; scheduled consultations across 5 London hospitals.
- Coordinated consultant timetables and ensured database accuracy.
- Acted as Hospital Champion for London Bridge Hospital, liaising with consultants and management.
Education
GCSEs - Maths (C), English (C), Science (C), IT (C), PE (C)
PRESTATYN HIGH SCHOOL
Prestatyn, Denbighshire 01.2004 - 01.2009
COMPLETED COURSEWORK TOWARDS BTEC - Sport (Merit), Public Services (Merit)
PRESTATYN HIGH SIXTH FORM
Prestatyn, Denbighshire 01.2009 - 01.2011
Skills
- Microsoft Office Suite
- Spreadsheet management
- Email communication
- Creative problem-solving
- Leadership skills
- Presentation design
- Document creation
- Web applications
- Organisational skills
- Adaptability and flexibility
- Self-starter
Additional information
Full UK work rights, Available on request
References
References available upon request.
Timeline
HOUSING REGISTER ADVISOR
CARTREFI CONWY
04.2024 - 01.2026
RECRUITMENT RESOURCER / CONSULTANT
HVAC RECRUITMENT
01.2022 - 04.2024
GENERAL LABOURER
KEN REECE BUILDERS
03.2020 - 01.2022
CRICKET COACH & LEARNING SUPPORT ASSISTANT
TAURANGA BOYS' COLLEGE
09.2019 - 03.2020
CALL CENTRE ADMINISTRATOR
HCA HEALTHCARE
02.2016 - 09.2019
COMPLETED COURSEWORK TOWARDS BTEC - Sport (Merit), Public Services (Merit)
PRESTATYN HIGH SIXTH FORM
01.2009 - 01.2011
GCSEs - Maths (C), English (C), Science (C), IT (C), PE (C)
PRESTATYN HIGH SCHOOL
01.2004 - 01.2009