JAMES K WAGARA
Bedfordshire,United Kingdom
Summary
Results-oriented professional specializing in customer retention, closing strategies, and automotive finance. Expertise in contract negotiation, team collaboration, and management principles. Proficient in CRM systems with a focus on enhancing customer service and relations. Quick learner with a strategic approach to sales, seeking to leverage skills in a growth-oriented role.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work history
Commercial Vehicle Sales Executive
Evans Halshaw Ford
Bedford
2023.03 - Current
- Consult customers and manage leads using defined qualification checks and notes.
- Deliver vehicle demonstrations and tailor walkthroughs to buyer questions.
- Negotiate pricing, agree terms, and progress deals to signed agreements.
- Handle finance and administration tasks to keep sales records current.
- Support business development by sourcing new opportunities and following up promptly.
- Sell fleet solutions for B2B accounts through needs-led conversations and proposals.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Car Sales Executive
Sytner Mercedes Benz
Milton Keynes
2022.03 - 2023.03
- Advised customers on needs, then qualified leads for next steps.
- Showcased vehicle features using structured demonstrations and test drives.
- Negotiated sales terms, closing deals while handling objections.
- Managed vehicle handovers to deliver complete customer satisfaction.
- Delivered customer service through enquiries, updates, and follow-ups.
- Resolved customer complaints promptly to protect company reputation.
- Maintained product knowledge across offerings for informative customer interactions.
Used Car Sales Executive
Evans Halshaw Ford
Bedford
2020.01 - 2022.03
- Advised customers and managed leads through regular follow-ups.
- Presented vehicles to visitors and answered product questions on-site.
- Handled sales discussions, guided negotiations, and agreed suitable terms.
- Processed finance and insurance options to support purchase decisions.
- Delivered attentive customer service while resolving enquiries and complaints.
- Offered tailored advice on car maintenance leading to up-selling opportunities.
- Conducted thorough inspections of used cars for accurate valuation.
- Resolved customer complaints promptly, fostering goodwill and trust.
- Built strong relationships with clients for repeat business.
Business Manager
Evans Halshaw Vauxhall
St Albans, Hertfordshire
2017.09 - 2019.12
- Won award recognition for strong finance and insurance sales performance.
- Oversaw finance and insurance sales, driving agreed deal completions daily.
- Prepared offers with focus on finance and insurance products for customers.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Achieved a green audit within three months in the role
- maintain and keep up to date with FCA regulatory compliance
Senior Used Car Sales Executive
Evans Halshaw Ford and Vauxhall
Milton Keynes
2013.03 - 2017.09
- Handled customer consultations and managed leads daily.
- Built strong relationships with clients for repeat business.
- Completed paperwork accurately for seamless transition of vehicle ownership.
- Assisted customers with the car buying process, ensuring a smooth transaction.
- Delivered vehicle demonstrations and addressed follow-up questions promptly.
- Conducted sales discussions and negotiated terms to reach agreement.
- Processed finance options and arranged insurance packages for purchases.
- Led team activities to maintain service standards and daily priorities.
- Provided customer service with clear updates and problem resolution.
Education
Certificate of Higher Education - Advanced Business studies
College of Northeast London
London 1997.09 - 1999.05
Business Studies - Business
Langham sixth Form
London 1996.09 - 1997.05
Skills
- Customer retention strategies
- Sales closing techniques
- Customer service and relations
- Sales strategies
- Automotive finance expertise
- Contract negotiation
- Team collaboration
- Management principles
- CRM proficiency
- Quick learner
- Customer relations
Accomplishments
Top business manager from October 2017 to October 2019
Member of the 100 sales executive club
References
References available upon request.
Timeline
Commercial Vehicle Sales Executive
Evans Halshaw Ford
2023.03 - Current
Car Sales Executive
Sytner Mercedes Benz
2022.03 - 2023.03
Used Car Sales Executive
Evans Halshaw Ford
2020.01 - 2022.03
Business Manager
Evans Halshaw Vauxhall
2017.09 - 2019.12
Senior Used Car Sales Executive
Evans Halshaw Ford and Vauxhall
2013.03 - 2017.09
Certificate of Higher Education - Advanced Business studies
College of Northeast London
1997.09 - 1999.05
Business Studies - Business
Langham sixth Form
1996.09 - 1997.05