James Hampson

• Working as part of a team to deliver exceptional CCTV & alarm monitoring services to customers
• Provide OOH Service Callout function in accordance with MFSG requirements and policies.
• Running of the service desk (as and when required).
• Fostered positive employee relationships through communication, training and coaching.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Scheduling and managing workload to company engineers.
• Customer complaints resolution.
• Remote engineers/diagnostic and fault finding services for fire/intruder alarm and CCTV.
• To record all events and actions taken in clear, legible and accurate written format
• Assist ARC team in delivering industry alarm response targets
• Answer incoming telephone calls as required within 15 seconds
• Provide a professional response via telephone to customers (external & internal) & to all emergency services (Police and fire)
• To ensure integrity, accuracy and confidentiality of all information gained by working knowledge within ARC
• Daily testing of equipment and reports.
• Adhere to all company policies, procedures and maintain compliance with: BS5979:2007, EN50518:2019, ISO9001:2015 & GDPR Protocols

• Working as part of a team to deliver exceptional CCTV & alarm monitoring services to customers
• Provide OOH Service Callout function in accordance with MFSG requirements and policies.
• Running of the service desk (as and when required).
• Fostered positive employee relationships through communication, training and coaching.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Scheduling and managing workload to company engineers.
• Customer complaints resolution.
• Remote engineers/diagnostic and fault finding services for fire/intruder alarm and CCTV.
• To record all events and actions taken in clear, legible and accurate written format
• Assist ARC team in delivering industry alarm response targets
• Answer incoming telephone calls as required within 15 seconds
• Provide a professional response via telephone to customers (external & internal) & to all emergency services (Police and fire)
• To ensure integrity, accuracy and confidentiality of all information gained by working knowledge within ARC
• Daily testing of equipment and reports.
• Adhere to all company policies, procedures and maintain compliance with: BS5979:2007, EN50518:2019, ISO9001:2015 & GDPR Protocols

• Working as part of a team to deliver exceptional CCTV & alarm monitoring services to customers
• Handle & verify incoming CCTV alarms in a timely manner
• To provide an exceptional CCTV & Fire/intruder alarm monitoring service
• To record all events and actions taken in clear, legible and accurate written format
• Respond to incoming Fire & Intruder alarm signals
• Adhere to ARC procedures
• Assist ARC team in delivering industry alarm response targets
• Answer incoming telephone calls as required within 15 seconds
• Provide a professional response via telephone to customers (external & internal) & to all emergency services
• To ensure integrity, accuracy and confidentiality of all information gained by working knowledge within ARC
• Compliance with BS5979, BS8418 & ISO9001:2008
• Liaise with emergency services such as police and fire brigade.

• To help people plan, choose and arrange holidays for customers and travel agents
• Up sell Jet2 products and additional extras such as seats/insurance
• Providing advice about visas/passports
• Dealing with customer queries and complaints
• Being a knowledge base for customers regarding anything related to travel
• Working independently
• Working towards and achieving sales targets.
• Built client trust, sharing destination knowledge and expertise from personal experiences and educational trips.
• Optimized lead generation, developing and maintaining social media channels to market special travel deals.
• Maximized sales opportunities by cross-selling add-on products, including rewards credit cards and travel insurance.
• Advised customers on visas and travel safety.
• Accommodated client requests for customization or modifications as best as possible.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Facilitated a smooth travel experience, researching and verifying quarantine and test requirements before client departure.

I worked as a civil aviation officer and got promoted to a hold baggage screening officer.

• To implement airport security policies, standards and recommended practices; and to maintain, repair and replace security equipment; upgrade and monitor the implementation of security policies and standards
• In addition, to carry out regular inspections of airport security facilities to ensure safeguarding against unlawful interference; as well as to develop mechanism for reporting security incidents and security lapses at airports
• Airport and aircraft searches
• Screening of airport workers
• Airside driving and escorts
• Control access points as requested
• Access control training, ID passes checked
• Covert testing
• Explosive Trace Detection
• Liaising with GMP/special branch/UK border force
• Unattended items/vehicles
• Airport maintenance
• Patrols of airport
• Passenger profiling
• First aid
• Knowledge of prohibited items
• Emergency scenarios
• Screening of hold baggage
• Screening of transfers, passengers and baggage.

• Ensuring the safety of all spectators, officials, players, performers and staff attending the event held at the stadium in accordance with the requirements of Manchester United's safety policy
• Undertaking instructions of the stadium control team and instructing safety stewards within the ground.
• Interacted with guests and staff to build rapport.
• Reported incidents to security team for resolution.
• Delivered smooth events with proactive crowd and traffic control.
• De-escalated and resolved conflicts with firm and professional style.
• Checked visitor bags for disallowed and dangerous items.
• Maintained clean, sanitary and hazard-free work space.
• Enforced ground regulations and handled disorderly conduct concerns with utmost speed and attention.

• Responsible for overseeing a variety of warehouse activities such as shipping and receiving raw materials and finishes goods, maintaining records and inventory whilst managing a group of staff.
• Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
• Processed orders using handheld scanners with speed and precision.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Cleaned and maintained warehouse equipment to guarantee proper working order.
• Provided dependable support with day-to-day warehouse activities, consistently meeting quality and productivity standards.
• Planned and optimised stock handling by forecasting storage and resourcing needs.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Ensured picking documentation was completed correctly, maintaining accurate records.