James Gbla
City of London,Southwark
Summary
Highly organised Individual with dedication to promoting productivity. Highly familiar with professional shipment processes with four years of experience. Proficient in technical writing, record-keeping and interdepartmental coordination. Reliable dispatch assistant with exceptional communication and organisational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance.
Overview
11
11
years of professional experience
Work history
Export operations coordinator
B&H Worldwide
Uxbridge, Hillingdon
08.2024 - Current
- Planned and scheduled shipments based on customer requirements and airline timelines.
- Monitored shipment progress to guarantee timely departure and arrivals.
- Proactively communicated shipment status, delays, and documentation issues.
- Maintained proficiency in ERP systems, shipping platforms, and MS Office tools.
- Ensured compliance with customs regulations and international trade laws.
- Improved transport efficiency by devising innovative logistical solutions.
Transport Planner
Marken
Feltham, HNS
12.2022 - 08.2024
- Used Meastro modelling tools to plan and verify sufficient network movements.
- Planned driver routes for cost-effectiveness, speed and customer satisfaction.
- Calculated and communicated accurate ETAs for customers.
- Logged productivity reports to find areas for continued improvement.
- Prevented traffic congestion and buildup through successful reroutes and detours.
- Monitored and reviewed traffic management metrics and reported on findings.
- Carried out routine maintenance on long-term installs, preventing outages during peak traffic times.
- Delivered all traffic management equipment to client site within allocated timeframe.
- Minimised late deliveries by coordinating and controlling haulage movements.
- Minimised delivery delays by resolving problems and implementing preventive measures to avoid recurrence.
- Communicated with hauliers for regular updates on timely delivery.
Logistics Customer Service Representative
Santis Global
London, Surrey
11.2021 - 11.2022
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
- Adhered to legal and regulatory requirements while processing imports and exports.
- Improved sales order processes by identifying opportunities in shipment efficiencies.
- Liaised with customers to provide order updates and confirm delivery dates and requirements.
- Completed shipment documentation to company standards.
- Managed import consignments through approved clearing agents.
- Managed over 100 phone calls daily liasing with customer's and agents to quote best price possible
Dispatch Assistant
Best Connections Employment Group
London
06.2021 - 10.2022
- Applied transportation management concepts to ensure effective dispatch and timely delivery of goods.
- Handled day-to-day input and document preparations for customer deliveries Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record-keeping.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Ensure customer satisfaction through management of accurate and timely order fulfilment
- Packed, secured, labelled and applied postage to materials to prepare items for shipment.
- Maintained effective and on-schedule delivery of orders and packages, identifying and selecting optimal shipping methods to meet targets.
- Oversaw route and condition of field units to manage daily schedule.
Transport Operations Assistant
DHL
Dartford, Kent
08.2019 - 05.2021
- Scheduled and plan day to day customer deliveries
- Facilitated smooth running of collection and delivery cycles by ensuring clear, effective communication with drivers and drivers mates.
- Constantly met and exceeded on-time delivery targets, alternating route information in line with road conditions.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Guaranteed client satisfaction by monitoring road movement and promptly communicating driver delays.
Customer Service Advisor
Avis Budget Car Rental
London, Enfield
09.2017 - 08.2019
- Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention.
- Increased repeat business and reduced customer cancellations through persuasive account negotiations.
- Inspecting cars for damage post rental and ensuring all cost are accounted for daily
- Data Entry on 2 main corporate spreadsheets and portal
- Processing payments upon rental of cars
- Printing and completing daily reports, Processing relevant damage claims form to claims department and First Notice of Loss(FNOL)
Front Desk Receptionist
Equinox Fitness
London
01.2015 - 08.2017
- Greeted and assisted visitors upon arrival.
- Scheduled meetings for internal personnel, partners and clients.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
Education
Bachelor of Science - Business Management and Human Resources
Middlesex University
London07.2019
A-Levels - Business Management And IT
Waltham Forest College
London08.2016
Skills
- Dispute resolution
- Data verification procedures
- Customer retention
- Customer experience
- Payment processing
- Order fulfilment
- Consignment quoting
- Supply chain management
- Outsourced freight operations
Timeline
Export operations coordinator
B&H Worldwide
08.2024 - Current
Transport Planner
Marken
12.2022 - 08.2024
Logistics Customer Service Representative
Santis Global
11.2021 - 11.2022
Dispatch Assistant
Best Connections Employment Group
06.2021 - 10.2022
Transport Operations Assistant
DHL
08.2019 - 05.2021
Customer Service Advisor
Avis Budget Car Rental
09.2017 - 08.2019
Front Desk Receptionist
Equinox Fitness
01.2015 - 08.2017
Bachelor of Science - Business Management and Human Resources
Middlesex University
A-Levels - Business Management And IT
Waltham Forest College