James Young
Winsford,Cheshire
Summary
Aspiring IT Support Technician with a strong educational background in Information Technology and hands-on experience in installing systems, troubleshooting hardware and software issues, and setting up networks. Technically minded, reliable, and quick to learn, with a proven work ethic developed in fast-paced environments. Now seeking an opportunity to begin a career in IT support.
Overview
10
10
years of professional experience
6062
6062
years of post-secondary education
Work history
Warehouse Operative
B&M Retail
Middlewich, Cheshire East
2021.09 - 2026.03
- Consistently met performance and productivity targets in a fast-paced environment
- Maintained high accuracy in picking, packing, and dispatching stock
- Demonstrated reliability and strong attention to detail
- Followed strict processes and health & safety procedures
- Developed problem-solving skills in day-to-day operations
Dishwasher / Kitchen Assistant
Robinsons Brewery
Tarporley, Cheshire
2016.04 - 2019.09
- Worked efficiently under pressure during busy service periods
- Followed structured processes and instructions accurately
- Maintained high hygiene and safety standards
- Built teamwork and communication skills
Education
Triple Merit - Information Technology
BTEC Level 3 Extended Diploma in Information Technology
South Cheshire CollegeDouble Distinction - Information Technology
BTEC Level 1/2 Extended Certificate
South Cheshire CollegeDouble Distinction Merit - Information Technology
BTEC Level 1 Introductory Diploma
South Cheshire CollegeLevel 1 Internet Safety for IT Users - Information Technology
Additional Qualification
Grade 5 - English Language
Tarporley High School
Grade 4 - Maths
Tarporley High School
Skills
- Strong problem-solving ability
- Attention to detail
- Excellent time management
- Ability to work independently and within a team
- Clear communication skills when assisting users
- Health & safety awareness (Qualified Fire Marshall)
References
References available upon request.
Affiliations
- PC hardware and technology
- System performance
- Fitness and boxing
- Hiking
Additional Information
- Qualified Fire Marshall
- Full UK work eligibility
- Available immediately
- Strong interest in IT systems and continuous learning
Technical Skills
- Windows installation, configuration, and system setup
- Hardware installation, upgrades, and PC building
- Troubleshooting and fault diagnosis (hardware & software)
- Network setup and configuration (WiFi, routers, devices)
- Software installation, updates, and basic virus removal
- Software installation and virus removal
- Basic IT security and safe system practices
IT Projects & Practical Experience
- Installed and configured Windows operating systems on multiple devices
- Built and upgraded PCs, including installing components such as RAM and storage
- Diagnosed and repaired hardware and software issues for personal and family devices
- Set up and configured home networks, including routers and wireless devices
- Performed software installations, updates, and basic virus removal
Timeline
Warehouse Operative
B&M Retail
2021.09 - 2026.03
Dishwasher / Kitchen Assistant
Robinsons Brewery
2016.04 - 2019.09
Triple Merit - Information Technology
BTEC Level 3 Extended Diploma in Information Technology
Double Distinction - Information Technology
BTEC Level 1/2 Extended Certificate
Double Distinction Merit - Information Technology
BTEC Level 1 Introductory Diploma
Level 1 Internet Safety for IT Users - Information Technology
Additional Qualification
Grade 5 - English Language
Tarporley High School
Grade 4 - Maths
Tarporley High School