James Wright
Bournemouth,ENG
Summary
Dynamic professional with expertise in customer service, active listening, and communication. Proven track record in business development and planning, lead generation, and product and service sales. Adept at driving business growth through strategic initiatives and exceptional client relations.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Damp Defend LTD
Bournemouth, Dorset
10.2024 - Current
- Improved customer satisfaction by promptly addressing queries and complaints.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going extra mile to build rapport.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Sales Executive
DES Renewables
Ferndown, DOR
04.2022 - 09.2023
- As a Sales Executive at DES Renewable, I was responsible for developing and implementing successful sales strategies that result in sales growth. I created and explored new revenue streams while maintaining high client retention rates. I analysed market trends and used this information to create customized sales tactics and solutions for each customer's domestic and business needs, I also assisted in the development of strategic plans for future growth opportunities. I also have been involved with multiple departments such as installations, finance, customer service and IT
Parts Advisor
Sandown Mercedes-Benz
Poole, Dorset
05.2019 - 01.2022
- As a Parts Advisor at Mercedes-Benz of Poole, I helped our customers obtain the parts and services they needed for their vehicles. I worked with customers to find the right dealer parts and schedule appointments for installation and inspecting the vehicles prior to work. Additionally, I prepared sales order forms for ongoing customers and consultations with various departments if needed. In short, my role was to provide service and support to our clients in finding the best solution for their car needs.
Customer Assistant
Tesco
Poole, Dorset
07.2018 - 05.2019
- As a Customer Assistant, my main tasks were to engage with our customers, take their orders and products to the till point and pack them in boxes. I also managed to learn how to work across different areas of the store such as picking/packing orders from the warehouse, checking orders from the online website or simply guiding customers through the store.
Education
GCSE - Math's Grade 4, English Grade 4, Graphics Grade 4
Corfe Hills School
Level 2 Diploma - Business
Bournemouth and Poole College
07-2019
Skills
- Ul>
- Customer Service
- P > Active Listening and Communication
- P > Business development and planning
- P > Lead Generation
- P > Product and service sales
Languages
English
Personal Information
Title: Sales Executive
Custom
Advanced,5
Timeline
Customer Service Advisor
Damp Defend LTD
10.2024 - Current
Sales Executive
DES Renewables
04.2022 - 09.2023
Parts Advisor
Sandown Mercedes-Benz
05.2019 - 01.2022
Customer Assistant
Tesco
07.2018 - 05.2019
Level 2 Diploma - Business
Bournemouth and Poole College
GCSE - Math's Grade 4, English Grade 4, Graphics Grade 4
Corfe Hills School
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