James Wilkes
Coventry
Summary
Detail-oriented professional with a strong foundation in understanding consumer behaviour and delivering exceptional customer service. Demonstrates confident presentation skills and excellence in interpersonal communication, fostering positive relationships and effective collaboration. Proficient in event set-up processes, with a focus on creating seamless experiences. Committed to leveraging expertise to drive impactful results and contribute to organisational success.
Overview
4
4
years of professional experience
Work history
Team member
The phoenix
Coventry
2026.05 - 2026.07
- Customer service and relationship building
- Demonstrated strong verbal communication skills while interacting with customers.
- Participated in teamwork and collaboration initiatives to achieve project goals.
- Practised effective time management to prioritise tasks and meet deadlines.
- Maintained efficiency while working under pressure to meet tight deadlines.
- Executed multitasking strategies in a fast-paced work environment to manage multiple responsibilities.
Cinema Worker
Vue Cinemas
Stoke-on-trent, Staffordshire
2025.03 - 2025.09
- Worked with Alcohol behind a bar at the cinema.
- Coordinated with team members to manage peak times efficiently, reducing wait times.
- Scanned physical and digital tickets to prevent unauthorised entry.
- Conducted regular checks of seating areas for cleanliness and safety, liaising with maintenance staff for immediate action.
Call centre
YourRepair
2023.04 - 2024.09
- Resolved customer issues related to product sales and service efficiently, ensuring positive outcomes.
- Addressed complex customer complaints with professionalism, achieving favourable resolutions.
- Enhanced customer satisfaction through friendly and informative service.
Volunteer Teaching Assistant
Christchech C of E primary academy
Stoke-on-trent, Staffordshire
2023.01 - 2023.04
- Collaborated with teacher to create and implement engaging lessons that supported student learning and aligned with school philosophy.
- Organised and distributed learning materials and resources to enhance classroom experience and facilitate effective learning.
- Tutored students in mastering key learning concepts through one-on-one and small group tutoring.
- Ensured student safety in classrooms and during outdoor activities by adhering to school safeguarding policies.
Crew member
McDonalds
Newcastle-under-lyme, Staffordshire
2022.03 - 2023.04
- Worked within a variety of kitchen stations, including food prep, cooking and dishwashing.
- Offered flexibility to work changing breakfast, lunch and dinner shifts.
- Counted down till at the end of each shift, depositing money in safe.
Education
Btec - Business management
Newcastle-under-lyme college
Newcastle-under-lyme, Staffordshire 9 2020 - 6 2022
GCSEs - undefined
Wolstanton high school
Newcastle-under-lyme, Staffordshire 9 2015 - 6 2020
Diploma of Higher Education - Business and marketing
Coventry University
Coventry 1 2023 - 1 2026
Skills
- Understanding of consumer behaviour
- Confident presenting
- Strong interpersonal communication
- Interpersonal communication excellence
- Event set-up knowledge
- Customer Service
HOBBIES AND INTERESTS
I ran the social media for the Coventry University football team. This gave me extra social media management and marketing skills on top of my course., I worked behind a bar for 4 months, this gave me great Interpersonal skills., I ran a breakfast club at the school I volunteered at.
Affiliations
- Football
- Social media
References
References available upon request.
Timeline
Team member
The phoenix
2026.05 - 2026.07
Cinema Worker
Vue Cinemas
2025.03 - 2025.09
Call centre
YourRepair
2023.04 - 2024.09
Volunteer Teaching Assistant
Christchech C of E primary academy
2023.01 - 2023.04
Crew member
McDonalds
2022.03 - 2023.04
Diploma of Higher Education - Business and marketing
Coventry University
1 2023 - 1 2026
GCSEs - undefined
Wolstanton high school
9 2015 - 6 2020
Btec - Business management
Newcastle-under-lyme college
9 2020 - 6 2022