James White
Weeting,Norfolk
Summary
Reliable & dedicated professional Customer Service Administrator ensuring adherence to high service standards & committed to enhancing customer experiences. Proficient in database administration & skilled in effective workflow management, call centre operations, and quality assurance & control. Demonstrates excellent judgement and decision-making abilities, coupled with effective problem-solving skills. Proficient in MS Office, email correspondence, account management, and document management. Polite and professional person with strong communication and multitasking skills to enhancing operational efficiency while maintaining exceptional service quality.
Overview
22
22
years of professional experience
Work history
Customer Services Administrator
Link Financial Outsourcing Ltd
London
2004.03 - Current
- Overseeing preparation and submission of all monthly credit file reporting across 29 portfolios, ensuring compliance with ICO and GDPR
- Managed customer credit file disputes raised internally & through credit reference agencies with prompt, mutually beneficial resolutions
- Resolved customer complaints following guidelines and referred complex inquiries to complaints team.
- Contacting customers to arrange payment plans for outstanding account balances and offered accurate advice to concerned customers with multiple debts.
- Documented all customer interactions for reference and analysis.
- Improved customer satisfaction by promptly responding to enquiries.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Maintained customer database, ensuring accuracy and confidentiality.
- Responded to customer requests with friendly, knowledgeable service and support.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Streamlined administrative processes to enhance productivity.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled in-person, email and mailed correspondence.
Education
GCSEs -
Warren Comprehensive School
Chadwell Heath, Barking and DagenhamSkills
- Customer Service
- Complaint resolution
- Adherence to high customer service standards
- Database administration
- Data protection procedures
- Effective workflow management
- Call centre operations
- Quality assurance and control
- Judgement and decision making
- Effective problem solver
- MS office proficiency
- Data Protection Act compliance
- Email correspondence
- Account management
- Document management
Timeline
Customer Services Administrator
Link Financial Outsourcing Ltd
2004.03 - Current
GCSEs -
Warren Comprehensive School