Summary
Overview
Work history
Education
Skills
Timeline
Generic

James Whelan

Swindon,Wiltshire

Summary

I have been in the mechanical field for 24 years, although due to health related issues there is a couple of breaks in employment.

I have good knowledge on vehicals and always willing to learn more, due to the changes in the building of vehicals.

I have managed teams and restored failing centres, bringing them back up to fully function centers which are hitting targets again.

I take pride in my work and being part of an established team.

My hobbies include proformamce cars, I take pride in them and enjoy attending car shows. I am also very family orientated and enjoy having a close network.

I believe that my experiences in the industry would make me a valuable member of any team. I am not afraid to ask questions or share my knowledge with others. I believe in team work and strive to have good working relationships.

Overview

24
24
years of professional experience

Work history

Mechanic

Vehical body and repair centre
Swindon , Wiltshire
01.2020 - Current
  • Adjusted headlights, facilitated safer night-time driving conditions created successfully.
  • Aligned and adjusted vehicle steering, motors and brakes.
  • Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
  • Completed service orders and invoices to support proper documentation.
  • Located and diagnosed engine faults.
  • Used automated testing methods to carefully diagnose vehicle faults.
  • Inspected customer vehicles for wear, tear and damage from accidents.
  • Wore proper PPE and complied with OSHA standards to reduce risks and hazards.
  • Delivered reliable results in challenging situations with problem-solving skills.
  • Conducted thorough post-work vehicle inspections to verify component and system safety.
  • Provided top-notch customer service through clear communication about vehicle problems and solutions.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
  • Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
  • Evaluated depth of current tire tread and educated customers about dangers of low tread.
  • Maintained knowledge of updated changes in various equipment models.
  • Worked with team members to coordinate workflow and complete high-volume services in busy environments.
  • Maintained high standards of workmanship with attention to detail during repairs.
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Achieved safety assurance by conducting meticulous brake system checks.
  • Documented work logs and repairs to maintain accurate records.
  • Installed new car parts for extended vehicle longevity.
  • Improved customer satisfaction with efficient and thorough servicing tasks.
  • Enhanced vehicle functionality by performing comprehensive engine repairs.
  • Achieved vehicle functionality and longevity through proactive maintenance.
  • Serviced air conditioning systems for enhanced cabin comfort during summer months.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Consulted with clients on maintenance and preventative procedures.
  • Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
  • Worked with customers to assess vehicle issues and document vehicle symptoms.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Scheduled and carried out Planned Preventative Maintenance (PPM).
  • Inspected exhaust systems, ensured lower emission levels achieved effectively.
  • Explained labour costs, materials and services performed to clarify overall fees.
  • Drove vehicles to determine problems and test repairs.
  • Changed vehicle oil and replaced filter.
  • Upheld excellent workshop safety standards by adhering to all company policies and procedures.
  • Performed emissions tests according to standard procedures.
  • Purchased new parts and monitored inventory.
  • Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
  • Assembled mechanical components following specifications.
  • Replaced faulty spark plugs to boost engine efficiency.
  • Completed oil changes for improved engine health and performance.
  • Read and followed technical documentation to complete accurate repairs.
  • Performed diagnostic tests for identifying mechanical issues promptly.
  • Disassembled and reassembled motor components to facilitate repair work.
  • Protected against accidents by carefully handling tools and chemicals.
  • Applied positive customer service approach to increase satisfaction levels.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Replenished stock and processed deliveries to maximise product availability.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Increased customer satisfaction by resolving issues.
  • Operated machinery to achieve targets while following regulations.
  • Successfully delivered on tasks within tight deadlines.
  • Handled chemicals and waste in line with COSHH regulations.
  • Delivered services to customer locations within target timeframes.

Parts advisor

A to Z
Newbury, Wiltshire
05.2017 - 08.2017
  • Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
  • Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
  • Ensured availability of needed parts by regularly checking inventory levels.
  • Updated stock systems regularly for reliable inventory information.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Identified discrepancies in stocks through regular inventory management.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Recorded inventory transactions in ERP system to maintain accurate records.
  • Suggested alternative parts to customers when required items were out of stock.
  • Achieved high level of product knowledge through continual learning and training.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Negotiated fair prices on new and used parts for enhanced profit potential.
  • Demonstrated product usage and features to customers.
  • Carried out active selling from initial customer greeting.
  • Contributed to departmental compliance with stringent adherence to company policies.
  • Met trading terms and account procedures for compliant parts acquisition.
  • Explained establishment policies to customers and offered advice on selections.
  • Responded to customer emails quickly to maintain excellent service levels.
  • Accepted card, cash and cheque payments in POS register system.
  • Organised displays to promote inventory and encourage customer purchases.
  • Enhanced customer satisfaction with prompt and accurate service.
  • Boosted product sales by offering selection guidance to customers.
  • Inspected products for damages and expiry dates before processing refunds.
  • Advised customers on prices premium parts and accessories.
  • Prepared invoices for customers with large orders or special sales types.
  • Built rapport with new and existing customers to boost client retention.
  • Researched online catalogues for rare part requests from customers.
  • Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
  • Communicated effectively with customers to understand their needs better.
  • Totalled bills using maths skills and maintained accurate till count.
  • Organised motor vehicle parts inventory in alignment with company procedures.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Handled high-volume parts, service and repair enquiries.
  • Complied with company policies whilst handling returns or exchanges.
  • Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
  • Maximised sales volumes and margins with stringent cost control and strategic purchasing.
  • Promoted parts and accessory sales to increase revenue and drive satisfaction.
  • Handled customer complaints professionally, resulting in resolved issues.
  • Processed sales transactions smoothly, enhancing customer experience.
  • Stored incoming inventory in correct locations for organised stock access.
  • Placed orders for new stock to meet customer requirements.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Greeted customers and asked open-ended questions to better determine needs.
  • Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
  • Coordinated with technicians to provide necessary vehicle components on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased revenue by upselling and recommending products.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Replenished stock and processed deliveries to maximise product availability.
  • Applied positive customer service approach to increase satisfaction levels.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Delivered services to customer locations within target timeframes.
  • Successfully delivered on tasks within tight deadlines.

Branch manager

Halfords
Reading, Wiltshire
05.2011 - 09.2013
  • Established budgets based on historical, current and forecasted business data.
  • Served as official representative of organisation to public groups or government agencies.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Improved branch productivity by implementing efficient work schedules.
  • Developed and implemented strategies for increased customer satisfaction.
  • Provided excellent customer service, securing client loyalty.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Fostered a positive work environment, improving overall team morale.
  • Coordinated with other branches for seamless service delivery.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Led team meetings to foster communication and collaboration.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Managed daily operations to ensure smooth running of the branch.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Partnered with management team to optimise operations and reduce costs.
  • Implemented new training programmes for improved staff performance.
  • Conducted regular performance reviews for continuous employee development.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Streamlined business processes to enhance operational efficiency.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Ensured branch met all regulatory requirements for safe operation.
  • Directed day-to-day work of 5 employees and motivated teams to exceed objectives.
  • Ensured compliance with company policies, maintaining ethical standards.
  • Monitored operations to assess and highlight results.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Created and led successful business culture focused on performance.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Successfully delivered on tasks within tight deadlines.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Delivered high-quality results within budget and timeframe targets.
  • Received and processed stock using inventory management system.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Assisted with infection control through social distancing and PPE wearing.
  • Increased customer satisfaction by resolving issues.
  • Increased revenue by upselling and recommending products.
  • Forecasted sales trends to plan team resourcing.
  • Handled high volume calls to address customer inquiries and concerns.

Branch manager

Kwikfit
Swindon, Wiltshire
03.2004 - 04.2011
  • Established budgets based on historical, current and forecasted business data.
  • Served as official representative of organisation to public groups or government agencies.
  • Improved branch productivity by implementing efficient work schedules.
  • Developed and implemented strategies for increased customer satisfaction.
  • Provided excellent customer service, securing client loyalty.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Fostered a positive work environment, improving overall team morale.
  • Coordinated with other branches for seamless service delivery.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Led team meetings to foster communication and collaboration.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Managed daily operations to ensure smooth running of the branch.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Partnered with management team to optimise operations and reduce costs.
  • Implemented new training programmes for improved staff performance.
  • Conducted regular performance reviews for continuous employee development.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Streamlined business processes to enhance operational efficiency.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Ensured branch met all regulatory requirements for safe operation.
  • Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
  • Ensured compliance with company policies, maintaining ethical standards.
  • Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
  • Monitored operations to assess and highlight results.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Optimised financial procedures for improved fiscal management.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Put in place clear controls for financial administration and business management.
  • Created and led successful business culture focused on performance.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Successfully delivered on tasks within tight deadlines.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Delivered high-quality results within budget and timeframe targets.
  • Received and processed stock using inventory management system.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Assisted with infection control through social distancing and PPE wearing.
  • Increased customer satisfaction by resolving issues.
  • Increased revenue by upselling and recommending products.
  • Forecasted sales trends to plan team resourcing.
  • Wrote reports outlining project progress and results.
  • Handled high volume calls to address customer inquiries and concerns.
  • Started off as a mechanic which included :- tyre fitting, balancing, repairs, brakes, exhausts, servicing, alignments and air-conditioning.
  • Gained qualifications and progressed to supervisor.
  • Progressed from supervisor to manager, which moved me around problem branches. I was completing stock checks, audits and bringing them back up to a fully functioning centres hitting targets.

Mechanic

Mr Clutch
01.2001 - 03.2004
  • Protected against accidents by carefully handling tools and chemicals.
  • Repaired punctured tyres to restore mobility swiftly.
  • Disassembled and reassembled motor components to facilitate repair work.
  • Delivered reliable results in challenging situations with problem-solving skills.
  • Aligned and adjusted vehicle steering, motors and brakes.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Inspected exhaust systems, ensured lower emission levels achieved effectively.
  • Upheld excellent workshop safety standards by adhering to all company policies and procedures.
  • Achieved safety assurance by conducting meticulous brake system checks.
  • Worked with team members to coordinate workflow and complete high-volume services in busy environments.
  • Conducted thorough post-work vehicle inspections to verify component and system safety.
  • Consulted with clients on maintenance and preventative procedures.
  • Wore proper PPE and complied with OSHA standards to reduce risks and hazards.
  • Installed new car parts for extended vehicle longevity.
  • Drove vehicles to determine problems and test repairs.
  • Explained labour costs, materials and services performed to clarify overall fees.
  • Improved customer satisfaction with efficient and thorough servicing tasks.
  • Read and followed technical documentation to complete accurate repairs.
  • Provided top-notch customer service through clear communication about vehicle problems and solutions.
  • Purchased new parts and monitored inventory.
  • Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
  • Maintained knowledge of updated changes in various equipment models.
  • Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
  • Maintained high standards of workmanship with attention to detail during repairs.
  • Assembled mechanical components following specifications.
  • Worked with customers to assess vehicle issues and document vehicle symptoms.
  • Documented work logs and repairs to maintain accurate records.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered high-quality results within budget and timeframe targets.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers to drive sales and deliver top-quality experiences.
  • Processed invoices and payment runs with complete accuracy.
  • Improved efficiency and productivity by acquiring new skills.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Carried out day-to-day duties accurately and efficiently.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

GCSEs - Geography

Headlands secondary school
Swindon

GCSEs - Science

Headlands secondary school
Swindon

GCSEs - Maths

Headlands secondary school
Swindon

GCSEs - English

Headland secondary school
Swindon

IMIAL LEVEL 3 - Automotive refrigerant handling

ImI
Swindon

IMIAL level 3 - Vehical fitting operations

IMI
Swindon

Skills

  • Time-management
  • Stress management
  • Perseverance under pressure
  • Innovative problem diagnostics
  • Brake testing
  • [Type] vehicle knowledge
  • Manual dexterity
  • Safety procedure compliance
  • Diagnostic software use
  • Vehicle diagnostics
  • Communication proficiency
  • Customer service excellence
  • Headlight alignment
  • Suspension tuning
  • Engine diagnostics
  • Product knowledge
  • Drawing and schematic interpretation
  • Wheel alignment techniques
  • Spark plug replacement
  • Diagnostic proficiency
  • Process optimisation
  • Computer literacy
  • Fault code reading
  • Repairing vehicles
  • Transportation maintenance
  • Vehicle inspection techniques
  • Self-motivation
  • Deadline-driven
  • Change management
  • Use of diagnostic equipment
  • Air conditioning servicing
  • System upgrades
  • Fuel system repairs
  • Tyre repairs
  • Radiator maintenance
  • Engine repair proficiency
  • Mechanical aptitude
  • Battery inspection and replacement
  • Automotive repair
  • Safety awareness
  • Quality Control Analysis
  • Estimations expertise
  • Resourcefulness
  • Exhaust systems
  • Precision measuring
  • Technical troubleshooting
  • Available parts inventorying
  • Test driving vehicles
  • Proactive approach
  • Generator preventive maintenance
  • Analytical-thinking
  • Preventive maintenance
  • Brake fluid checking
  • Cost estimation
  • Wheel rotation and balancing
  • Proactive initiative
  • Proactive maintenance awareness
  • Wheel alignment
  • Vehicle inspection procedures
  • Customer service orientation
  • Vehicle inspections
  • Exhaust system repairs
  • Inventory management
  • Time estimation
  • Technical adaptability
  • Regulatory compliance
  • Brake servicing
  • Customer engagement
  • Resource allocation
  • Technical manuals interpretation
  • Preventive maintenance planning
  • Engine maintenance
  • Strategic thinking
  • Parts ordering
  • Critical evaluation
  • Vehicle aesthetics appreciation
  • Tenacious repair focus
  • Ability to work as part of a team

Timeline

Mechanic

Vehical body and repair centre
01.2020 - Current

Parts advisor

A to Z
05.2017 - 08.2017

Branch manager

Halfords
05.2011 - 09.2013

Branch manager

Kwikfit
03.2004 - 04.2011

Mechanic

Mr Clutch
01.2001 - 03.2004

GCSEs - Geography

Headlands secondary school

GCSEs - Science

Headlands secondary school

GCSEs - Maths

Headlands secondary school

GCSEs - English

Headland secondary school

IMIAL LEVEL 3 - Automotive refrigerant handling

ImI

IMIAL level 3 - Vehical fitting operations

IMI

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James Whelan