James Wheatcroft
Merthyr Tydfil ,Mid Glamorgan
Summary
Accomplished professional with extensive expertise in project coordination, strategic planning, and financial management. Demonstrates exceptional skills in stakeholder communication, change leadership, and crisis management, driving revenue growth and ensuring customer service excellence. Proven track record in contract negotiation and mergers and acquisitions, complemented by advanced IT proficiency and business intelligence tools usage. Committed to fostering innovation and corporate social responsibility while maintaining regulatory compliance. Career goals include leveraging strategic visioning to enhance business development and brand positioning.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Managing Director
Mogsy Belle By JJ Desserts
Merthyr Tydfil, Mid Glamorgan
09.2016 - Current
- Promoted a culture of continuous improvement, driving operational excellence.
- Drove innovation for improved product offerings.
- Fostered partnerships to expand business opportunities.
- Established performance metrics, resulting in increased team efficiency.
- Streamlined workflow processes, enhancing productivity levels.
- Delivered high-quality services by maintaining customer focus at all times.
- Directed complex projects to successful completion.
- Facilitated training programmes to improve employee skills and capabilities.
- Built a harmonious work environment with strong leadership skills.
- Oversaw financial operations for fiscal control and profitability.
- Improved company performance by streamlining operational processes.
- Enhanced staff morale with effective communication and engagement strategies.
- Managed crisis situations with strategic planning.
- Orchestrated large-scale events to enhance brand visibility.
- Identified market trends, leading to business expansion opportunities.
- Developed effective business strategies for sustained growth.
- Secured new clients through targeted marketing campaigns.
- Implemented cost-saving measures for financial stability.
- Negotiated profitable contracts, increasing company revenue.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 30 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established budgets based on historical, current and forecasted business data.
Area manager
Screwfix
Merthyr Tydfil, Midglamorgan
01.2012 - 07.2016
- Led multiple teams across different areas, fostering collaboration and communication.
- Analysed sales data regularly for informed decision-making processes.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Improved team efficiency by implementing new strategies for task delegation.
- Streamlined operations by introducing innovative managerial procedures.
- Fostered a culture of continuous improvement within the organisation.
- Established strong relationships with key stakeholders to enhance business growth.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Promoted a positive work environment which increased employee retention rate.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Trained members of the team for improved overall productivity.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Oversaw successful product launches contributing to increased market share.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Developed robust sales strategies to maximise revenue generation.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Resolved conflicts promptly to promote positive environments for customers.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Planned and managed resources and budget to support and deliver objectives.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Analysed sales reports to identify trends and update strategies.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Developed marketing plans to support department strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Customized promotional strategies to meet needs of different clients, products and services.
- Used multi-source data to determine sales and delivery terms for products and services.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Allocated teams, materials and calendar space for individual projects.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Education
A-Levels - Business management
Runshaw Business College
Chorley, Lancashire 09.2001 - 09.2003
Skills
- Project coordination
- Time-management
- Proactive approach
- Sales forecasting
- Change leadership
- Revenue growth
- Customer service excellence
- Contract negotiation
- Research and Development
- Budgeting
- Commercial Awareness
- Investment strategy
- Crisis management
- Stakeholder communication
- Financial analysis
- Market analysis
- Financial acumen
- Technical writing
- Strategic thinking
- Risk Assessment
- Emotional intelligence
- Operations management
- Database management
- Data analysis
- Financial management
- Budget management
- Regulatory compliance
- Project budgeting
- Microsoft Office Suite
- Process Improvement
- Quality Assurance
- Inventory management
- Project Management
- Inventory control
- Conflict Resolution
- Resourcefulness
- Strategic planning
- Financial reporting
- Equipment Maintenance
- Business administration
- Public speaking
- Product knowledge
- Interpersonal communication
- Team Leadership
- Cultural awareness
- Customer Service
- Health and Safety Compliance
- Executive communication
- Executive presence
- Innovation fostering
- Corporate social responsibility awareness
- Inspirational motivation
- Business intelligence tools usage
- E-Commerce strategies
- Initiative taking
- Integrity and ethics
- Negotiation mastery
- Strategic visioning
- Project management tools proficiency
- Business process improvement
- Change implementation
- Product lifecycle management
- Corporate communications
- Sales strategy development
- Advanced IT proficiency
- Technology integration
- Financial Forecasting
- Product development expertise
- Mergers and Acquisitions
- Performance evaluation
- Market trend analysis
- Financial governance
- Statistical modelling
- Supply chain management
- Profit and loss reporting
- Internal communication
- Policy formulation
- Project leadership
- Brand positioning
- Staff performance evaluation
- Digital marketing strategies
- Stakeholder negotiations
- Advanced IT literacy
- Brand development
- Customer relationship management
- Business development
- Competitor insight
- Recruitment and retention strategy
- Senior-Level collaboration
- Knowledge of regulatory compliance
- Corporate responsibility commitment
- Clear vision casting
- Results orientation
- Capital budgeting
- Innovation facilitation
- Leadership excellence
- Technical proficiency
- Expertise in erp systems
- Dynamic decision-making
- Contractual negotiation
Certification
FAW C Certificate
FAW Uefa C - Booked
FAW Safeguarding Award
FAW Emergency Aid
FAW First Responder For Sport FRS Level 2
Timeline
Managing Director
Mogsy Belle By JJ Desserts
09.2016 - Current
Area manager
Screwfix
01.2012 - 07.2016
A-Levels - Business management
Runshaw Business College
09.2001 - 09.2003
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