James Wellings FIEP

• Responsible for developing and delivering the strategy for Learning and Development, Quality Assurance & Data, Reporting and Analytics across all contracts in Canada.
• Member of the Canadian Senior Leadership Team managing 17 staff across 3 departments.
• Lead the Quality Assurance department, managing deliverables and responsibilities and ensuring accuracy of work and internal SLA’s / timelines are adhered to. Identify ongoing areas of quality assessment needed in all aspects of the business and oversee its’ execution and implementation.
• Lead the Learning & Development department, setting priorities and ensuring internal staff and Service Provider staff are presented with relevant and timely training that moves performance forward.
• Provide strategic direction and oversee data analysis staff, managing workloads and ensuring strong response times and accuracy.
• Lead for risk management and complaint processes across all program areas.
• Draft/revise contracts when needed and oversee all contract execution functions within the Service Provider and wider supply chain.
• Develop and maintain successful relationships with key internal stakeholders (in particular, Service Delivery, Finance, and Operations) through influencing and challenging the status quo to continuously improve processes and improve performance.
• Supported the development of successful tender responses for new business in Canada.
• Oversee the delivery of projects and programs to time, cost and quality, acting as a point of escalation and corporate gatekeeper to ensure the business fully realizes the benefits of interventions so that all support activity delivers best possible value for money.
• Ensure compliance with company policies (including Health & Safety, Safeguarding and Data Security) to ensure a safe working environment for all employees and customers.
• Ensuring support provided meets the needs of the business as well as the Service Provider network.
• Developed plans and strategies to promote continuous improvement.

• Responsible for managing the implementation of the SSM model in Canada for the Hamilton Niagara prototype region.
• Implemented operational business plans, establishing priorities and recommending improvements.
• Executed risk assessment strategies to mitigate potential project threats.
• Planned implementation of new organisational policies.
• Established team and project goals, tracking performance and evaluating necessary changes.
• Collaborated with senior leadership, aligning project goals with corporate strategy.
• Responsible for managing stakeholder relationships during the implementation of services.

Involved Consulting provides specialist consultancy services operating across multiple sectors both in the UK and internationally, drawing on decades of market experience to provide practical advice, support and guidance to help organisations drive operational change, deliver transformational activities and grow their business.

Other selected Involved Consulting projects:

• Project Manager leading an operational business process and CRM review for an IT services client based in Riyadh, Saudi Arabia. Supported Elm Project Management Team through deployment of UK best practice models to improve project control. Led discussions with IT vendors and internal Senior Project Management Team and provided coaching on best practice to senior operators and project teams.
• Project Manager responsible for supporting a US based healthcare service delivery company enter the UK prison healthcare market.
• Supporting the development of operational solutions and bid responses for multiple Home Office tenders.
• Bid Management and bid writing for an Organisational and Personal Change specialist and Business Advisory and Mentorship specialists.
• Bid Project Manager for Working Links leading the development of Work and Health Programme tenders.
• Development of bid responses for a successful framework contracts for a Domiciliary Care Service provider.
• Development of Programme and Project Plans for various organisations including the English Football League (EFL) Trust.

• Worked alongside Deloitte Consulting as the Operational Lead responsible for leading the development of end state vision and target operating model for the transformed business
• Responsible for a £0.5m resource budget
• Established the Business Design Authority to ensure business approval was monitored, managed and gained for all redesigned processes
• Engagement with employees, senior managers, directors and key stakeholders to complete a full analysis of existing business processes to understand ‘as-is' picture prior to transformation and understand gaps in business capabilities, business processes, staff competency and tools
• Business lead for the development of a set of business operating processes and lower-level operating processes/procedures a
• Supported development of the Working Links Blueprint and target operating model for the whole end state business focusing on key operating processes, business and supply chain capabilities and staff competency
• Supported development of resource models to support delivery of the target operating model
• Operational lead supporting the development of the new IT case management system

• Responsible for the successful implementation of Resettlement Services in 15 prisons across Southwest England and Wales as part of the UK Transforming Rehabilitation contract mobilisation
• Responsible for stakeholder management activity with Ministry of Justice (MOJ) Contract Management and Assurance teams, National Probation Service (NPS), Prison Governors, Working Links leads and suppliers; supplier on-boarding including contract negotiation and development
• Coordinated with stakeholders for understanding and addressing their requirements during implementation
• Spearheaded contract negotiations with Service Providers and contractual agreements.
• All services were live on contracted start date and delivered within budget

• Service Design Lead responsible for the development of financially viable operating models to support the bidding process for the Transforming Rehabilitation competition
• Successful in developing solutions to secure 3 Transforming Rehabilitation contracts valued at approx £360m over life of contract
• Completed a full task analysis of all probation functions to identify operating efficiencies and support development of the operating model
• Supported the bidding process by providing briefings to bid managers and writers on new service design and supported MoJ competitive dialogue sessions

• Responsible for the operational management of the £20m NOMS CFO contract in London
• Managing an operational delivery team of 55, including 6 direct reports, delivery of services into 8 prisons across London, including performance management of 4 service delivery partner organisations and internal delivery in the community
• Assessed management team competencies and provided coaching and tools to improve performance and team management skills to both internal teams and supply chain partners
• Developed and implemented the strategy to improve contract performance achieving and exceeding all performance improvement measures set by the funder
• All KPIs exceeded 100% over life of contract resulting in contract extension

• Responsible for the planning and delivery of a number of business projects, contract implementations and performance improvement initiatives
• Project Manager for the implementation of successful tenders from multiple contract funders including the Ministry of justice (MoJ), National Offender Management Services (NOMS), Department of Work and Pensions (DWP) and the European Social Fund (ESF)
• Developed and implemented a programme structure for the Justice business strand to support bid development, pre implementation work, implementation and contract decommissioning
• Managed performance improvement projects both the Moving On project in London and the New Day contract in Wales
• Project Managed the development and implementation of policy and procedure to support introduction of new legislation relating to Safeguarding
• Project Manager and partner to HMPS during the prison competition, worked closely with colleagues at HPMS to develop implementation plans to support the bid proposals for both resettlement services and prison industries
• Responsible for the production of project documentation including project initiation documentation, project plans using MS Project and risk logs
• Managing business and project risks, including the development and execution of mitigating actions

• Business Support Manager; managing and developing two teams across five offices
• Responsible for contract finance and administration, including overseeing financial claims for a £10M+ New Deal contract, payments to jobseekers, office expenditures, and compliance with audits
• Led the design and implementation of a pan-London referral process for Employment Zone contracts, streamlining operations and enhancing efficiency

• Collaborated with key internal stakeholders to develop and implement new operational processes aimed at improving quality, performance, and reporting accuracy
• Created and maintained management information (MI) reports for all levels of the business
• Responsible for development, monitoring and continuous improvement of a Quality Assurance function and Local Operations Framework with key external and internal stakeholders

• Employment Consultant working on the Hackney New Deal Programme responsible for securing sustainable employment for the long-term unemployed.