James Webber
Newhaven,East Sussex
Summary
Dependable and committed professional with experience in IT proficiency, route optimisation, and delivery operations. Demonstrates strong leadership skills and a focus on business operational excellence, ensuring efficiency and resilience in challenging environments. Dedicated to leveraging skills to drive organisational success while maintaining high standards of reliability and performance.
Extensive experience in customer service with a proven track record of delivering exceptional results. Strong focus on customer satisfaction and effective problem-solving skills. Demonstrated ability to enhance customer experiences and drive loyalty through attentive service.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Company director
Alarian Limited T/A Oakhouse Foods
Newhaven, East Sussex
07.2008 - Current
- Achieved sustainable growth by fostering an inclusive work culture.
- Drove business growth with strategic planning and forecasting.
- Directed and supported team of 15 personnel
- Annual revenue of around 1,700,000
- Proactive position undertaking comprehensive operational duties including sales, delivery, and warehouse operations.
- Expertly navigated route planning for 18 distinct rounds across Sussex.
- Extensive experience with employment law, health and safety, and payroll issues
- Orchestrated change management processes, ensuring smooth transitions during restructuring periods.
- Demonstrated resilience frequently in challenging situations
Insurance claims assessor
Legal & General
Hove, Brighton and Hove
04.2003 - 07.2008
- Improved client satisfaction by efficiently processing claims.
- Conducted detailed investigations to prevent fraudulent activities.
- Negotiated settlements with clients, ensuring their satisfaction and trust in the company's services.
- Expedited claim process for improved client experience.
- Ensured accurate documentation, resulting in streamlined claim processing.
- Managed complex insurance claims to ensure fair settlements.
- Provided excellent customer service to maintain client relationships.
- Trained junior assessors, enhancing team performance and productivity.
Education
GCSEs -
Longhill High School
Brighton, Brighton and Hove 09.1988 - 06.1993
Skills
- IT proficiency
- Route optimization and delivery experience
- Leadership skills
- Business operational excellence
- Resilience
- Dependable and committed
Certification
Full UK driving license with no points.
Accomplishments
Operational Excellence (Oakhouse Foods)
Affiliations
I enjoy keeping fit and like to visit the gym in my spare time. Current season ticket holder with Brighton and Hove Albion.
References
References available upon request.
Timeline
Company director
Alarian Limited T/A Oakhouse Foods
07.2008 - Current
Insurance claims assessor
Legal & General
04.2003 - 07.2008
GCSEs -
Longhill High School
09.1988 - 06.1993
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