James Warrilow
Shefford,Central Bedfordshire
Summary
Demonstrated strong work ethic and commitment to exceptional customer service. Completed a two-year extended diploma, enhancing ability to maintain high quality standards under pressure. Experience in industry presentations and team collaborations has developed effective communication and interpersonal skills. Proficient in customer profiling, enabling adaptability to diverse situations and individuals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Event Assistant and Coordinator
Salsa Mish
St Albans, Hertfordshire
08.2023 - 09.2025
- Facilitated crowd management and traffic direction for various social events.
- Assisted members of the public by providing information throughout events.
- Ensured adherence to safety protocols while promoting a welcoming atmosphere.
- Demonstrated dependability with consistent attendance over nearly 2 years.
- Managed diverse situations requiring patience, communication, and problem-solving skills.
- Supported drink orders and handled cash transactions at point of sale.
IT Support
AssurePath Ltd
Remote
06.2025 - 08.2025
- Provided IT support for global recruitment agency.
- Assisted 300 users in first line support capacity.
- Collaborated with team to support global users on IT systems and software.
- Utilised remote administrative tools and processes to deliver end-user support.
- Administered Microsoft tools and custom business applications.
Retail Assistant
Stevenson's
St Albans, Hertfordshire
11.2022 - 12.2022
- Delivered outstanding customer service at point of sale by handling transactions efficiently.
- Coordinated online orders with exceptional accuracy.
- Assisted customers with product inquiries through effective communication.
- Supported team members in stockroom operations through collaboration.
- Ensured organised store presentation and inventory management.
Education
Diploma of Higher Education - Fashion Design & Creative Practice
Fashion Retail Academy
City of London 09.2023 - 05.2025
GCSEs -
Verulam Boys School
St Albans, Hertfordshire 09.2018 - 05.2023
Skills
- Team coordination
- Point of sale operation
- Initiative taking
- Client complaint handling
- Event coordination
- Communication proficiency
- Resilience under pressure
- Time efficiency
- Customer Service
Timeline
IT Support
AssurePath Ltd
06.2025 - 08.2025
Diploma of Higher Education - Fashion Design & Creative Practice
Fashion Retail Academy
09.2023 - 05.2025
Event Assistant and Coordinator
Salsa Mish
08.2023 - 09.2025
Retail Assistant
Stevenson's
11.2022 - 12.2022
GCSEs -
Verulam Boys School
09.2018 - 05.2023